Talent Management in Hospitality and Tourism
DOI: 10.23912/978-1-910158-66-1-2925 | ISBN: 978-1-910158-66-1 |
Published: February 2017 | Component type: book |
Abstract
Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective.
Sample content
Contributors
- Susan Horner, Plymouth University (Editor)
Cite as
Horner, 2017
Horner, S. (2017) Talent Management in Hospitality and Tourism. Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/978-1-910158-66-1-2925
Chapters
Chapter 1 Talent Management Defined (Horner)
Chapter 2 Talent Management in the Hospitality and Tourism Context (Gibson)
Chapter 3 Talent Management in the Hospitality and Tourism Curriculum (Swarbrooke)
Chapter 4 The Concept of Hospitableness (Lashley)
Chapter 5 Career Progression in Hospitality and Tourism Settings (Ladkin & Kichuk)
Chapter 6 Human Resource Strategy and Talent Management (Jenkins)
Chapter 7 The Cultural and Occupational Roles Attributed to Trust in Talent Management (Cameron)
Chapter 8 Talent Management and Youth Employment (Walmsley)
Chapter 9 The Role of the Professional Body in the Development of Talent (Farbrother)
Chapter 10 The Role of Situated Learning in Shaping Talent (Wight)
Chapter 11 The Inclusive or Exclusive Concept in Practical Talent Management (Horner)
Chapter 12 The Role of Diversity in Talent Management (Yap)
Chapter 13 Internships and Placements in the Talent Management Process (Aggett)
Chapter 14 Local, National or International Strategies for Talent Management (Kucukusta)
Chapter 15 Technology and Talent Management (Okumus, Wei, Torres, Ozturk & Gajjar)
Case Studies (Aggett, Faulk, Hine, Iyengar & Jayaram)
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