HOME | CHECKOUT | ABOUT | FAQ | CONTACT US |
 
Welcome Guest [create an account] or log-in:
email
password

Chapter 10 Extended Reality technologies as a tool for managing crises and shaping tourism safety perceptions

DOI: 10.23912/9781911635932-4957

ISBN: 9781911635932

Published: Sept 2021

Component type: chapter

Published in: Tourism Dynamics

Parent DOI: 10.23912/9781911635932-4921

10.23912/9781911635932-4957

Abstract

New technologies are considered by different industries as a useful tool for having efficient emergency and crisis management. For tourism industry in particular (that involves and interfaces with multiple other industries), it is critically important to act proactively in a risk situation, to effectively face a disaster, and to reduce the impact of a crisis. This chapter provides an overview of the Extended Reality (XR) technologies (Augmented Reality [AR]; Virtual Reality [VR]; Mixed Reality [MR]). It discusses opportunities of using XR in tourism, and it provides contemporary examples of XR applications. It also focuses on emergency management via XR in tourism. Finally, it provides specific recommendations for XR use before, during, and after a crisis in order to better prepare for, manage and recover from emergencies and crisis.

Sample content

Click here to download PDF

Contributors

For the source title:

Cite as

Karadimitriou & Michopoulou, 2021

Karadimitriou, C. & Michopoulou, E. (2021) "Chapter 10 Extended Reality technologies as a tool for managing crises and shaping tourism safety perceptions" In: Pappas, N. & Farmaki, A. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911635932-4957

References

Alvarez, A.G., Dal Sasso, & G.T.M. (2011). Virtual learning object for the simulated evaluation of acute pain in nursing students. Revista Latino-Americana de Enfermagem 19, 229-237.

Azuma, R., Behringer, R., Feiner, S., Julier, S., & Macintyre, B. (2001). Recent advances in augmented reality. IEEE Computer Graphics and Applications, 21, 1-27.

Bec, A., Moyle, B., Schaffer, V. & Timms, K. (2021). Virtual reality and mixed reality for second chance tourism. Tourism Management , 83, (in press).

Beck, J., Rainoldi, M., & Egger, R. (2019). Virtual reality in tourism: A state-of-the-art review. Tourism Review, 74(3), 586-612.

Berg, L. P., & Vance, J. M. (2016). Industry use of virtual reality in product design and manufacturing: A survey. Virtual Reality, 21(1), 1-17. Berglund, E.Z., Monroe J.G., Ahmed, I., Noghabaei, M., Do. J., Pesantez, J.E.,

Khaksar Fasaee, M.A., Bardaka,E.,Han,K., Proestos, G.T. & Levis, J.(2020). Smart Infrastructure, A vision for the role of the civil engineering profession in smart cities. Journal of Infrastructure Systems. 26.

Bonetti, F., Warnaby, G., & Quinn, L. (2018). Augmented reality and virtual reality in physical and online retailing. In: T. Jung, & M. tom Dieck (Eds.). Augmented Reality and Virtual Reality. Progress in IS (pp. 119-132). Cham: Springer.

Bowman, B.D., & McMahan, R.P. (2007). Virtual reality: how much immersion is enough? IEEE Computer Society, 40(7), 36-43.

Buhalis, D. (2000) Marketing the competitive destination of the future, Tourism Management, 21(1), 97-116.

Buhalis, D. (2020) Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism, Tourism Review, 75(1), 267-272

Cavagnaro, E., Michopoulou, E., & Pappas, N. (2021) Revisiting value co-creation and co-destruction in tourism, Tourism Planning & Development, (in press)

Chakraborty, I. & Maity, P. (2021) COVID-19 outbreak: Migration, effects on society, global environment and prevention. Science of the Total Environment. 728, 138882

Chen, J.X., Dede, C.J., Fu, X. & Yang, Y., (1999). Distributed interactive learning environment, distributed interactive simulation and real-time applications. Proceedings 3rd IEEE International Workshop on, pp. 49-56.

Cihak, D. F., Wright, R. E., & Bell, S. M. (2016). Augmented reality as an instructional tool for teaching science vocabulary to postsecondary education students with intellectual disabilities and autism. Journal of Research on Technology in Education, 48(1), 38-56

Coates, C. (2020). Virtual Reality is a big trend in museums, but what are the best examples of museums using VR?. Museumnext. https://www.museumnext.com/article/how-museums-are-using-virtual-reality/. Accessed: 05/01/2021

Cobbett, S. & Snelgrove-Clarke, E. (2016). Virtual versus face-to-face clinical simulation in relation to student knowledge, anxiety, and self-confidence in maternal-newborn nursing. Nurse Education Today, 179-184.

Cohen, C.J., Hay, R., Urquhart, A., Gauger, P., & Andreatta (2005). A modular interactive virtual surgical training environment. Interservice/Industry Training, Simulation, and Education Conference (I/ITSEC), p. 2074.

Collins, J., Regenbrecht, H., & Langlotz, T. (2017). Visual coherence in mixed reality Presence Teleoperators and Virtual Environments, 26(1), 16-41.

Coombs, T. (2012). Crisis communication and its allied fields. In: Coombs T., & Holladay S. (Eds.), The Handbook of Crisis Communications (pp 54-64). New Jersey: Blackwell Publishing.

Cranmer, E., Jung, T., & tom Dieck, M.C. & Miller, A. (2016). Understanding the acceptance of augmented reality at an organisational level: The case of Geevor Tin Mine Museum. In: A. Inversini, & R. Schegg (Eds.). Information and Communication Technologies in Tourism (pp. 637-650). Heidelberg: Springer. Dascal, J., Reid, M., IsHak, W. W., Spiegel, B., Recacho, J., Rosen, B. & Danovitch,

I. (2017). Virtual reality and medical inpatients: A systematic review of randomized, controlled trials. Innovations in Clinical Neuroscience. 14(1-2), 14-21.

Disztinger, P., Schlogl, S., & Groth, A. (2017). Technology acceptance of virtual reality for travel planning. Information and Communication Technologies in Tourism, 255-268.

Fan, X., Chai, Z., Deng, N. & Dong, X. (2020). Adoption of augmented reality in online retailing and consumers' product attitude: a cognitive perspective. Journal of Retailing and Consumer Services. 53, 101986-101986.

Fast-Berglund, A., Gonga. L & Lia, D. (2018) Testing and validating Extended Reality (xR) technologies in manufacturing. Procedia manufacturing. 25, 31-38

Flavian, C., Ibanez-Sanchez, S., & Orús, C. (2019). The impact of virtual, augmented and mixed reality technologies on the customer experience. Journal of Business Research, 100, 547-560. Freeman, D., Reeve, S., Robinson, A., Ehlers, A., Clark, D., Spanlang, B., & Slater,

M. (2017). Virtual reality in the assessment, understanding, and treatment of mental health disorders. Psychological Medicine, 47(14), 2393-2400.

Gerardi M, Cukor J, Difede J, Rizzo A & Rothbaum BO.(2010). Virtual reality exposure therapy for post-traumatic stress disorder and other anxiety disorders. Current Psychiatry Reports, 12(4):298-305.

Goedert, J.D. & Rokooei, S., (2016). Project-based construction education with simulations in a gaming environment. International Journal Construction Education Research. 12 (3), 208-223. Griffin, T., Giberson, J., Lee, S. H., Guttentag, D., Kandaurova, M., Sergueeva,

K., & Dimanche, F. (2017). Virtual reality and implications for destination marketing. 48th Annual Travel and Tourism Research Association, International Conference, Quebec City, Canada.

Guttentag, D. A. (2010). Virtual reality: Applications and implications for tourism. Tourism Management, 31(5), 637-651.

He, Z., Wu, L., & Li, X. (2018). When are meets tech: The role of augmented reality in enhancing museum experiences and purchase intentions. Tourism Management, 68, 127-139.

Huang, Y. C., Backman, K. F., Backman, S. J., & Chang, L. L. (2016). Exploring the implications of virtual reality technology in tourism marketing: An integrated research framework. International Journal of Tourism Research, 18(2), 116-128.

Innotour (2020). Augmented hotel experiences. Available from: https://www.innotour.com/innovation-cases/augmented-hotel/.Accessed: 02/02/2021

James, E. H., & Wooten, L. P. (2005). Leadership as (un)usual: How to display competence in times of crisis. Organizational Dynamics, 34(2), 141-152.

Jang, D.P., Ku, J.H., Shin, M.B., Choi, Y.H., & Kim, S.I. (2000). Objective validation of the effectiveness of virtual reality psychotherapy. CyberPsychology & Behavior. 3(3), 369-374.

Jeng, M.-Y., Pai, F.-Y., & Yeh, T.-M. (2017). The virtual reality leisure activities experience on elderly people. Applied Research in Quality of Life, 12(1), 49-65.

Karadimitriou, C. & Trichas, N. (2020). Virtual and Augmented realities in emerging and advanced markets. In: Koutra C & Ahmad H.I (eds), Emerging Human and Techno-Human Business Management Dynamics in a Globalized Environment (pp.61-80) , NOVA Kim, M.J., Lee, C.K., Jung, T., 2020. Exploring consumer behavior in virtual reality tourism using an extended stimulus-organism-response model. Journal of Travel Research. 59 (1), 69-89.

Konttinen, J., Pattanaik, S., & Hughes, C. E. (2005). Real-Time Illumination and Shadowing by Virtual Lights in a Mixed Reality Setting. School of Computer Science, Orlando:University of Central Florida

Li, X., Yi, W., Chi, H.L., Wang, X., & Chan, A.P.C. (2018) A critical review of virtual and augmented reality (VR/AR) applications in construction safety, Automation in Construction, 86, 150-162.

Lin, J., Zhu, R., Li, N., & Becerik-Gerber, B. (2020). How occupants respond to building emergencies: a systematic review of behavioral characteristics and behavioral theories, Safety Science, 122, (in press).

Lin, J.,Cao, L. & Li, N. (2019). Assessing the influence of repeated exposures and mental stress on human wayfinding performance in indoor environments using virtual reality technology. Advanced Engineering Informatics, 39, 53-61.

Lochhead, I. & Hedley, N. (2019). Mixed reality emergency management: bringing virtual evacuation simulations into real-world built environments. International Journal of Digital Earth. 12, 190-208

Loureiro, A., & Bettencourt, T. (2014). The use of virtual environments as an extended classroom-A case study with adult learners in tertiary education. Procedia Technology, 13, 97-106 Lovreglio, R., Gonzalez, V., Feng, Z., Amor, R., Spearpoint, M., Thomas, J., Trotter,

M.,& Sacks, R. (2018). Prototyping virtual reality serious games for building earthquake preparedness: the Auckland city hospital case study, Advanced Engineering Informatics, 38, 670-682.

Lucas, J., Thabet, W. & Worlikar, P., (2007). Using virtual reality

(VR) to improve conveyor belt safety in surface mining. 24th W78 Conference Maribor 2007 & 5th ITCEDU Workshop & 14th EG-ICE Workshop: Bringing ITC Knowledge to Work, pp. 431-438. Manjrekar, S., Sandilya, S., Bhosale, D., Kanchi, S., Pitkar, A., & Gondhalekar,

M. (2014). Cave: An emerging immersive technology. UKSim-AMSS 16th international conference on computer modelling and simulation (pp. 131-136). IEEE.

Market analysis report (2020). Virtual Reality Market Size, Share & Trends Analysis, 2020 - 2027. Available from: https://www.grandviewresearch.com/industry-analysis/virtual-reality-vr-market . Accessed 30/12/2020

Matini, M. R., Andaroodi, E., & Ono, K. (2019). A 3D approach to reconstitution of the adobe citadel of Bam after earthquake: a complementary interpretation of architectural heritage knowledge, aerial photogrammetry, and heterogeneous data. International Journal of Architectural Heritage, 13(4), 600-618.

Meißner, M., Pfeiffer, J., Pfeiffer, T., & Oppewal, H. (2017). Combining virtual reality and mobile eye tracking to provide a naturalistic experimental environment for shopper research. Journal of Business Research, 100, 445-458.

Meng, F. & Zhang, W. (2014). Way-finding during a fire emergency: an experimental study in a virtual environment. Ergonomics, 57, 816-287

Merchant, Z., Goetz, E. T., Cifuentes, L., Keeney-Kennicutt, W., & Davis, T. J. (2014). Effectiveness of virtual reality-based instruction on students' learning outcomes in K-12 and higher education: A meta-analysis. Computers & Education, 70, 29-40.

Milgram, P., & Kishino, F. (1994). A taxonomy of mixed reality visual-displays, In: 1st International Working Networked Reality (NR 94), Institute of Electrical and Electronics Engineers Inc. pp. 1321-1329.

Nishihara, A. (2015). Object recognition in assembly assisted by augmented reality system object recognition in assembly assisted by augmented reality system. IEEE Xplore.

Pan, Z., Cheok, A. D., Yang, H., Zhu, J., & Shi, J. (2006). Virtual reality and mixed reality for virtual learning environments. Computers & Graphics, 30(1), 20-28.

Pappas, N. & Glyptou, K. (2021). Accommodation decision-making during the COVID-19 pandemic: Complexity insights from Greece. International Journal of Hospitality Management. 93, 102767

Pappas, N. (2019) Crisis management communications for popular culture events. Event Management, 23(4-5), 655-667.

Parapanos, D., and Michopoulou, E. (2019). Understanding key motivations for using a hotel gamified application. In Pesonen, J., and Neidhardt, J. (eds.) Information and Communication Technologies in Tourism 2019, Vienna-New York: Springer, pp. 411- 422

Park, M. & Yoo, J. (2020). Effects of perceived interactivity of augmented reality on consumer responses: a mental imagery perspective. Journal of Retailing and Consumer Services. 52, 101912.

Pauchant, T. C., & Mitroff, I. I. (1992). Transforming the Crisis-Prone Organization: Preventing individual, organizational, and environmental tragedies. San Francisco: Jossey-Bass.

Peddie, J. (2017). Augmented reality: Where we will all live. Cham: Springer.

Perlman, A., Sacks, R. & Barak, R. (2014). Hazard recognition and risk perception in construction. Safety Science. 64, 13-21.

Pourmand, A., Davis, S., Lee, D., Barber, S. & Sikka, N. (2017). Emerging utility of virtual reality as a multidisciplinary tool in clinical medicine. Games for Health Journal. 6, (5)

Rauschnabel, P. A., Rossmann, A., & tom Dieck, M. C. (2017). An adoption framework for mobile augmented reality games: The case of Pokémon Go. Computers in Human Behaviour, 76, 276-286.

Revfine (2021). How Augmented Reality is Revolutionising the Travel Industry. https://www.revfine.com/augmented-reality-travel-industry/. Accessed: 15/01/2020

Rosenthal, U., & Kouzmin, A. (1993). Globalizing an agenda for contingencies and crisis management. Journal of Contingencies and Crisis Management, 1(1), 1-12.

Scarles, C., Casey, M., & Treharne, H. (2016). Enriching the visitor experience: Augmented reality and image recognition in tourism. In: M. Scerri, & L. K. Hui (Eds.). The Changing Landscape of Tourism and Hospitality: The impact of emerging markets and emerging destinations (pp. 1177-1184). Sydney: CAUTHE.

Shah, M. (2019) How Augmented Reality (AR) is Changing the Travel & Tourism Industry. Towardsdatascience. https://towardsdatascience.com/how-augmented-reality-ar-is-changing-the-travel-tourism-industry-239931f3120c . Accessed:26/12/2020

Sigala, M. (2018). New technologies in tourism: From multi-disciplinary to anti-disciplinary advances and trajectories. Tourism Management Perspectives, 25, 151-155.

Skare, M., Soriano, D.R. & Porada-Rochon.,M. (2021). Impact of COVID-19 on the travel and tourism industry. Technological Forecasting & Social Change. 163,120469.

Smith, S. P., & Trenholme, D. (2009). Rapid prototyping a virtual fire drill environment using computer game technology. Fire Safety Journal, 44, 559-569

Sönmez, S. F., Backman, S. J., & Allen, L. (1994). Managing Tourism Crises: A guidebook. Stafford: Clemson University.

Syal,S. & Mathew, R. (2020)Threats faced by mixed reality and countermeasures. Procedia Computer Science, 171 , 2720-2728

Tamura, H., Yamamoto, H., & Katayama, A. (2001). Mixed reality: Future dreams seen at the border between real and virtual worlds. IEEE Computer Graphics and Applications, 21(6), 64-70.

Thiessen, A. (2011). Organisationskommunikation in Krisen - Reputationsmanagement durch situtative, integrierte und strategische Krisenkommunikation. VS Verlag für Sozialwissenschaften.

Thomas, G., Gibson, J., Burlington,T. & Weir, B. (2019). 5G Smart Tourism Trial at the Roman Baths. BBC. https://www.bbc.co.uk/rd/blog/2019-02-5g-mobile-augmented-reality-bath. Accessed:17/12/2020

tom Dieck, M. C., Jung, T., & Michopoulou, E. (2019). Experiencing virtual reality in heritage attractions: Perceptions of elderly users. In: M. C. tom Dieck, & T. Jung (Eds.), Augmented Reality and Virtual Reality: The power of AR and VR for business (pp. 89-98). Cham: Springer International Publishing. Toubekis, G., Mayer, I., Doring-Williams, M., Maeda, K., Yamauchi, K., Tangiuchi,

Y., Morimotod,S., Petzete,M., Jarkef, M .& Jansena,M.(2009). Preservation and management of the UNESCO world heritage site of Bamiyan: Laser scan documentation and virtual reconstruction of the destroyed Buddha figures and the archaeological remains. 22nd CIPA symposium, Kyoto, Japan.

Tussyadiah, I. (2014). Expectation of travel experiences with wearable computing devices. In: Z. Xiang, & I. Tussyadiah (Eds.). Information and Communication Technologies in Tourism (pp. 539-552). New York: Springer International Publishing.

Tussyadiah, I. P., Wang, D., Jung, T. H., & tom Dieck, M. C. (2018a). Virtual reality, presence, and attitude change: Empirical evidence from tourism. Tourism Management, 66, 140-154.

Tussyadiah, I., Jung, T., & tom Dieck, M. C. (2018b). Embodiment of wearable augmented reality technology in tourism experiences. Journal of Travel Research, 57(5), 597-611.

Ukpabi, D. C., & Karjaluoto, H. (2016). Consumers' acceptance of information and communications technology in tourism. Telematics and Informatics, 34(5), 618-644.

Wei, W. (2019). Research progress on virtual reality (VR) and augmented reality (AR) in tourism and hospitality: A critical review of publications from 2000 to 2018. Journal of Hospitality and Tourism Technology, 10(4), 539-570.

Wiederhold, B.K. & Bouchard,S. (2014). Advances in Virtual Reality and Anxiety Disorders, Cham: Springer.

Zhang, T. (2021). Research on environmental landscape design based on virtual reality technology and deep learning. Microprocessors and Microsystems. 81, 103796

Zhou, J. (2021). Virtual reality sports auxiliary training system based on embedded system and computer technology. Microprocessors and Microsystems. 82,103944

Zhu, Y., & Li, N. (2021). Virtual and augmented reality technologies for emergency management in the built environments: A state-of-the-art review. Journal of Safety Science and Resilience, 2(1), 1-10.

Zyda, M. (2005). From visual simulation to virtual reality to games. IEEE Comput. Xplore Digital Library, 38(9), 25-32.

Available

Published in Tourism Dynamics

Hardback format [Details]Price: USD $140.00Copies / Delivery by post
Terms and conditions of purchase | Privacy policy