Chapter 2 Business Products and Services
DOI: 10.23912/978-1-906884-54-3-1738 | ISBN: 978-1-906884-54-3 |
Published: November 2011 | Component type: chapter |
Published in: Business Marketing: The Theory and Practice of B2B | Parent DOI: 10.23912/978-1-906884-54-3-2069 |
Abstract
This chapter considers the various issues associated with managing products and services in business markets. Business products can be classified according to the degree of standardisation and customisation that the organisation decides to offer. It is important to establish this view before considering how organisations might develop strategies to manage their product/service offerings, both established and new. Attention is given to the product life cycle before examining issues concerning the new product and new service development processes. This section concludes with a consideration of the technology adoption life cycle, appropriate in high technology markets.
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Contributors
- Chris Fill (Author)
- Scot McKee (Author)
For the source title:
- Chris Fill (Author)
- Scot McKee (Author)
Cite as
Fill & McKee, 2011
Fill, C. & McKee, S. (2011) "Chapter 2 Business Products and Services" In: Fill, C. & McKee, S. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/978-1-906884-54-3-1738
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