Chapter 6 Cultural Elements of Knowledge Management
DOI: 10.23912/9781911635444-4905 | ISBN: 9781911635444 |
Published: March 2021 | Component type: chapter |
Published in: Knowledge Management in Event Organisations | Parent DOI: 10.23912/9781911635444-4545 |
Abstract
Organisational culture is, perhaps not surprisingly, by far the most researched topic in relation to knowledge management to date. It is widely argued that an open, collaborative culture enhances knowledge processes, activities and practices, and that this open culture will help organisations be successful in the long-run (see for example, Du Plessis, 2006; Kathiravelu et al., 2014; Intezari et al., 2017). Organisational values, assumptions, and the cultural context shape what employees believe in, their shared understanding of how things are done in the organisation, as well as their shared language. The process of meaning-making through different knowledge practices is therefore largely shaped by organisational culture and embedded in it (Hislop et al., 2018).
Sample content
Contributors
- Raphaela Stadler, University of Hertfordshire (Author) https://orcid.org/0000-0002-3517-8138
For the source title:
- Raphaela Stadler, University of Hertfordshire (Author) https://orcid.org/0000-0002-3517-8138
Cite as
Stadler, 2021
Stadler, R. (2021) "Chapter 6 Cultural Elements of Knowledge Management" In: Stadler, R. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911635444-4905
References
Abfalter, D., Stadler, R., & Mueller, J. (2012). The organization of knowledge sharing at the Colorado Music Festival. International Journal of Arts Management, 14(3), 4-15.
Addleson, M. (2012). Will the real story of collaboration please stand up so we can see it properly? Knowledge Management Research & Practice, 10(4), 1-19.
https://doi.org/10.1057/kmrp.2012.41
Akhilesh, K. (2017). Co-Creation and Learning: Concepts and Cases. Springer.
https://doi.org/10.1007/978-81-322-3679-5_2
Albert, S., & Whetten, D. A. (2004). Organizational identity. In M. J. Hatch & M. Schultz (Eds.), Organizational Identity - A Reader (pp. 89-118). Oxford: Oxford University Press.
Allen, J., O'Toole, W., McDonnell, I., & Harris, R. (2011). Festival and Special Event Management (5th ed.). Milton, Qld.: John Wiley & Sons.
Alvesson, M., & Sveningsson, S. (2008). Changing Organizational Culture - Cultural change work in progress. London: Routledge.
https://doi.org/10.4324/9780203935965
Antchak, V., Ziakas, V. & Getz, D. (2019). Event Portfolio Management. Oxford: Goodfellow Publishers.
https://doi.org/10.23912/978-1-911396-91-8-4260
Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34(3), 325-274.
https://doi.org/10.1177/0149206308316059
Carlsen, J., Andersson, T. D., Ali-Knight, J., Jaeger, K., & Taylor, R. (2010). Festival management innovation and failure. International Journal of Event and Festival Management, 1(2), 120-131.
https://doi.org/10.1108/17852951011056900
Clayton, D. (2016). Volunteers' knowledge activities at UK music festivals: a hermeneutic-phenomenological exploration of individuals' experiences. Journal of Knowledge Management, 20(1), 162-180.
https://doi.org/10.1108/JKM-05-2015-0182
Cruz, N. M., Pérez, V. M., & Cantero, C. T. (2009). The influence of employee motivation on knowledge transfer. Journal of Knowledge Management, 13(6), 478-490.
https://doi.org/10.1108/13673270910997132
Currie, G., & Kerrin, M. (2003). Human resource management and knowledge management: Enhancing knowledge sharing in a pharmaceutical company. International Journal of Human Resource Management, 14(6), 1027-1045.
https://doi.org/10.1080/0958519032000124641
Deal, T. E., & Kennedy, A. A. (1982). Corporate Cultures - The Rites and Rituals of Corporate Life. Reading: Addison-Wesley Publishing Company.
Debowski, S. (2006). Knowledge Management. Milton, Qld: John Wiley & Sons.
Donate, M. J., & Guadamillas, F. (2011). Organizational factors to support knowledge management and innovation. Journal of Knowledge Management, 15(6), 890-914.
https://doi.org/10.1108/13673271111179271
Du Plessis, M. (2006). The Impact of Organisational Culture on Knowledge Management. Oxford: Chandos Publishing.
https://doi.org/10.1533/9781780632025
Getz, D. (2002). Why festivals fail. Event Management, 7(4), 209-219.
https://doi.org/10.3727/152599502108751604
Gorelick, C., Milton, N., & April, K. (2004). Performance through Learning - Knowledge Management in Practice. Amsterdam: Elsevier Butterworth-Heinemann.
Gregory, S. (2010). Collaborative approaches: Putting colour in a grey area. International Journal of Community Music, 3(3), 387-397.
https://doi.org/10.1386/ijcm.3.3.387_1
Hecker, A. (2012). Knowledge beyond the individual? Making sense of a notion of collective knowledge in organization theory. Organization Studies, 33(3), 423-445.
https://doi.org/10.1177/0170840611433995
Hislop, D. (2003). Linking human resource management and knowledge management via commitment. Employee Relations, 25(2), 182-202.
https://doi.org/10.1108/01425450310456479
Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge Management in Organizations - A Critical Introduction (4th ed.). Oxford: Oxford University Press.
Holste, J. S., & Fields, D. (2010). Trust and tacit knowledge sharing and use. Journal of Knowledge Management, 14(1), 128-140.
https://doi.org/10.1108/13673271011015615
Horibe, F. (1999). Managing knowledge workers: New skills and attitudes to unlock the intellectual capital in your organization: John Wiley & Sons.
Hung, S.-Y., Durcikova, A., Lai, H.-M., & Lin, W.-M. (2011). The influence of intrinsic and extrinsic motivation on individuals' knowledge sharing behavior. International Journal of Human-Computer Studies, 69(6), 415-427.
https://doi.org/10.1016/j.ijhcs.2011.02.004
Intezari, A., Taskin, N., & Pauleen, D. J. (2017). Looking beyond knowledge sharing: An integrative approach to knowledge management culture. Journal of Knowledge Management, 21(2), 492-515.
https://doi.org/10.1108/JKM-06-2016-0216
Jordan, P. J., & Troth, A. C. (2002). Emotional intelligence and conflict resolution: implications for human resource development. Advances in Developing Human Resources, 4(1), 62-79.
https://doi.org/10.1177/1523422302004001005
Kathiravelu, S. R., Mansor, N. N. A., Ramayah, T., & Idris, N. (2014). Why organisational culture drives knowledge sharing. Procedia-Social and Behavioral Sciences, 129, 119-126.
https://doi.org/10.1016/j.sbspro.2014.03.656
Kelly, D. (2000). Using vision to improve organisational communication. Leadership & Organization Development Journal, 21(2), 92-101.
https://doi.org/10.1108/01437730010318183
Koohang, A., Paliszkiewicz, J., & Goluchowski, J. (2017). The impact of leadership on trust, knowledge management, and organizational performance. Industrial Management & Data Systems, 117(3), 521-537.
https://doi.org/10.1108/IMDS-02-2016-0072
Lam, A., & Lambermontâ€Ford, J. P. (2010). Knowledge sharing in organisational contexts: a motivationâ€based perspective. Journal of Knowledge Management, 14(1), 51-66.
https://doi.org/10.1108/13673271011015561
Larson, M. (2011). Innovation and creativity in festival organizations. Journal of Hospitality Marketing & Management, 20(3-4), 287-310.
https://doi.org/10.1080/19368623.2011.562414
Lennon, A., & Wollin, A. (2001). Learning organisations: empirically investigating metaphors. Journal of Intellectual Capital, 2(4), 410-422.
https://doi.org/10.1108/14691930110409697
Lepak, D. P., & Snell, S. A. (2007). Managing the human resource for knowledge-based competition. In R. S. Schuler & S. E. Jackson (Eds.), Strategic Human Resource Management (2nd ed., pp. 333-351). Oxford: Blackwell Publishing.
McAllister, D. J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
https://doi.org/10.2307/256727
Muskat, B., & Deery, M. (2017). Knowledge transfer and organizational memory: an events perspective. Event Management, 21(4), 431-447.
https://doi.org/10.3727/152599517X14998876105765
Nag, R., Corley, K. G., & Gioia, D. A. (2007). The intersection of organizational identity, knowledge, and practice: Attempting strategic change via knowledge grafting. Academy of Management Journal, 50(4), 821-847.
https://doi.org/10.5465/amj.2007.26279173
O'Dell, C., & Hubert, C. (2011). Building a knowledge-sharing culture. Journal for Quality and Participation, 34(2), 22.
Orlikowski, W. J. (2002). Knowing in practice: Enacting a collective capability in distributed organizing. Organization Science, 13(3), 249-273.
https://doi.org/10.1287/orsc.13.3.249.2776
Osterloh, M., & Frey, B. S. (2000). Motivation, knowledge transfer, and organizational form. Organization Science, 11(5), 538-550.
https://doi.org/10.1287/orsc.11.5.538.15204
Ragsdell, G., & Jepson, A. S. (2014). Knowledge sharing: insights from Campaign for Real Ale (CAMRA) festival volunteers. International Journal of Event and Festival Management, 5(3), 279-296.
https://doi.org/10.1108/IJEFM-11-2013-0028
Ragsdell, G., Espinet, E. O., & Norris, M. (2013). Knowledge management in the voluntary sector: a focus on sharing project know-how and expertise. Knowledge Management Research & Practice, 12(4), 351-361.
https://doi.org/10.1057/kmrp.2013.21
Ram, M., & Holliday, R. (1993). Relative merits: family culture and kinship in small firms. Sociology, 27(4), 629-648.
https://doi.org/10.1177/0038038593027004005
Renzl, B. (2007). Language as a vehicle of knowing: the role of language and meaning in constructing knowledge. Knowledge Management Research & Practice, 5(1), 44-53.
https://doi.org/10.1057/palgrave.kmrp.8500126
Rutten, W., Blaas-Franken, J., & Martin, H. (2016). The impact of (low) trust on knowledge sharing. Journal of Knowledge Management, 20(2), 199-214.
https://doi.org/10.1108/JKM-10-2015-0391
Schein, E. H. (2004). Organizational Culture and Leadership (3rd ed.). Jossey-Bass.
Smith, K., & Lockstone, L. (2009). Involving and keeping event volunteers: Management insights from cultural festivals. In T. Baum, M. Deery, C. Hanlon, L. Lockstone, & K. Smith (Eds.), People and Work in Events and Conventions - A Research Perspective (pp. 154-170). London: CABI.
https://doi.org/10.1079/9781845934767.0154
Stadler, R. (2013). Power relations and the production of new knowledge within a Queensland Music Festival community cultural development project. Annals of Leisure Research, 16(1), 87-102.
https://doi.org/10.1080/11745398.2013.767220
Stadler, R., & Fullagar, S. (2016). Appreciating formal and informal knowledge transfer practices within creative festival organizations. Journal of Knowledge Management, 20(1), 146-161.
https://doi.org/10.1108/JKM-11-2014-0484