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Chapter 3 Managing Housekeeping Personnel

DOI: 10.23912/9781911635543-5499

ISBN: 9781911635543

Published: May 2023

Component type: chapter

Published in: Hotel Housekeeping Management

Parent DOI: 10.23912/9781911635543-5270

10.23912/9781911635543-5499

Abstract

The housekeeping department is not only responsible for generating most of the revenue, but is also the department which holds most human volume. A room that is not clean and tidy cannot be sold to the guests, therefore the success of the sale depends on the efficiency of the housekeeping department. The work performed by the housekeeping department is very task-oriented and requires rigorous and meticulous effort, hard work and dedication to provide a quality service. In addition to this the housekeepers must deal with lot of time pressure, ensuring that the quality standards and procedures are followed as set by the hotel brand.

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Contributors

  • Jayanti Jayanti, Senior Lecturer, University of West London, UK (Author)

For the source title:

  • Jayanti Jayanti, Senior Lecturer, University of West London, UK (Author)

Cite as

Jayanti, 2023

Jayanti, J. (2023) "Chapter 3 Managing Housekeeping Personnel" In: Jayanti, J. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911635543-5499

References

Batinić, I. (2015) 'Organization of business in hotel housekeeping', Journal of Process Management and New Technologies, 3(1), 51-54.

Chattopadhyay, A. Ghosh, R., Maji, S., Ray, T.G., & Lahiri, S.K. (2012) A time motion study in the immunization clinic of a tertiary care hospital of Kolkata, West Bengal, Indian Journal of Community Medicine, 37(1), 30-33. doi:10.4103/0970-0218.94019. 10.4103/0970-0218.94019

https://doi.org/10.4103/0970-0218.94019

Cunha, A. and Oliveira, M. (2021) Human resources in the housekeeping department: A case study, Proceedings of the International Conference on Tourism Research (ICTR), 158-164. doi:10.34190/IRT.21.072.

Jones, P. and Siag, A. (2009) A re-examination of the factors that influence productivity in hotels: A study of the housekeeping function, Tourism & Hospitality Research, 9(3), 224-234. doi:10.1057/thr.2009.11.

https://doi.org/10.1057/thr.2009.11

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Chapter 3 Managing Housekeeping Personnel [Details]Price: USD $7.99
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Published in Hotel Housekeeping Management

Chapter 3 Managing Housekeeping Personnel [Details]Price: USD $7.99
(USD $7.99 including VAT)
*
Licences / Downloadable file
Paperback format [Details]Price: USD $60.00Copies / Delivery by post
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