Chapter 14 Changing Trends in Hotel Housekeeping
DOI: 10.23912/9781911635543-5502 | ISBN: 9781911635543 |
Published: May 2023 | Component type: chapter |
Published in: Hotel Housekeeping Management | Parent DOI: 10.23912/9781911635543-5270 |
Abstract
The hotel industry is constantly evolving and adopting new trends to meet the expectation of the customer. The housekeeping department’s role is critical in creating customer satisfaction, and therefore to keep up with the changing world and customer behaviour, traditional housekeeping has evolved in a new era of housekeeping. If hotels are to stay ahead in the business, they need to keep up with the trends that lead to more efficient processes, and follow the best practice guidelines.
Sample content
Contributors
- Jayanti Jayanti, Senior Lecturer, University of West London, UK (Author)
For the source title:
- Jayanti Jayanti, Senior Lecturer, University of West London, UK (Author)
Cite as
Jayanti, 2023
Jayanti, J. (2023) "Chapter 14 Changing Trends in Hotel Housekeeping" In: Jayanti, J. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911635543-5502
Save, bookmark or recommend
 Save on Mendeley |  Share on Twitter |  Share on LinkedIn |  Share on Facebook |
References
Ambardar, A. (2015) Occupational safety and health of laundry employees in hotel industry, International Journal of Hospitality & Tourism Systems, 8(1), 32-39. doi:10.21863/ijhts/2015.8.1.005.
https://doi.org/10.21863/ijhts/2015.8.1.005
Chan, J., Gao, Y. and McGinley, S. (2021) Updates in service standards in hotels: how COVID-19 changed operations, International Journal of Contemporary Hospitality Management, 33(5), 1668-1687. doi:10.1108/IJCHM-09-2020-1013.
https://doi.org/10.1108/IJCHM-09-2020-1013
Jayanti, J. (2020) Hotel Industry Welcome Back Strategy Review, Institute of Hospitality. Available at: https://www.instituteofhospitality.org/hotel-industry-welcome-back-strategy-review/
Jiménez-Barreto, J., Loureiro, S., Braun, E., Sthapit, E. & Zenker, S. (2021), Use numbers not words! Communicating hotels' cleaning programs for COVID-19 from the brand perspective, International Journal of Hospitality Management, 94, 102-872.
https://doi.org/10.1016/j.ijhm.2021.102872
Kim, J.J. & Han, H. (2022) Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention, International Journal of Hospitality Management, 102. doi:10.1016/j. ijhm.2022.103163.
https://doi.org/10.1016/j.ijhm.2022.103163
Pillai, S.G., Haldorai, K., Seo, W.S. & Kim, W.G., (2021). Covid-19 and hospitality 5.0: Redefining hospitality operations. International Journal of Hospitality Management, 94, 102869.
https://doi.org/10.1016/j.ijhm.2021.102869
Magnini, V.P. & Zehrer, A. (2021) Subconscious influences on perceived cleanliness in hospitality settings, International Journal of Hospitality Management, 94. doi:10.1016/j.ijhm.2020.102761.
https://doi.org/10.1016/j.ijhm.2020.102761