Chapter 2 Overview of the Housekeeping Department
DOI: 10.23912/9781911635543-5507 | ISBN: 9781911635543 |
Published: May 2023 | Component type: chapter |
Published in: Hotel Housekeeping Management | Parent DOI: 10.23912/9781911635543-5270 |
Abstract
The housekeeping department’s responsibility lies in ensuring cleanliness, hygiene, comfort, and safety of the customers. Among all the departments in the hotel, the efforts of housekeeping department are most overt. The impact of great housekeeping develops confidence in the customer so that they can check in at the hotel with a positive, stress-free mindset. Witnessing the housekeeping standards of the hotel, a guest decides whether he or she is going to return to there and become a loyal customer, or is going to depart with a negative review.
Sample content
Contributors
- Jayanti Jayanti, Senior Lecturer, University of West London, UK (Author)
For the source title:
- Jayanti Jayanti, Senior Lecturer, University of West London, UK (Author)
Cite as
Jayanti, 2023
Jayanti, J. (2023) "Chapter 2 Overview of the Housekeeping Department" In: Jayanti, J. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911635543-5507
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References
Andrews, S. (2013). Hotel Housekeeping: A training manual. Tata McGraw-Hill Education.
Devrim Yilmaz, Ö. (2017) An undervalued department or a terra incognita? Hotel housekeeping from the perspectives of executive housekeepers and room attendants, Tourism, 65(4), 450-461.
Walker, J. (2017) Supervision in the Hospitality Industry. New Jersey: John Wiley & Sons.