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Chapter 2 Overview of the Housekeeping Department

DOI: 10.23912/9781911635543-5507

ISBN: 9781911635543

Published: May 2023

Component type: chapter

Published in: Hotel Housekeeping Management

Parent DOI: 10.23912/9781911635543-5270

10.23912/9781911635543-5507

Abstract

The housekeeping department’s responsibility lies in ensuring cleanliness, hygiene, comfort, and safety of the customers. Among all the departments in the hotel, the efforts of housekeeping department are most overt. The impact of great housekeeping develops confidence in the customer so that they can check in at the hotel with a positive, stress-free mindset. Witnessing the housekeeping standards of the hotel, a guest decides whether he or she is going to return to there and become a loyal customer, or is going to depart with a negative review.

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Contributors

  • Jayanti Jayanti, Senior Lecturer, University of West London, UK (Author)

For the source title:

  • Jayanti Jayanti, Senior Lecturer, University of West London, UK (Author)

Cite as

Jayanti, 2023

Jayanti, J. (2023) "Chapter 2 Overview of the Housekeeping Department" In: Jayanti, J. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911635543-5507

References

Andrews, S. (2013). Hotel Housekeeping: A training manual. Tata McGraw-Hill Education.

Devrim Yilmaz, Ö. (2017) An undervalued department or a terra incognita? Hotel housekeeping from the perspectives of executive housekeepers and room attendants, Tourism, 65(4), 450-461.

Walker, J. (2017) Supervision in the Hospitality Industry. New Jersey: John Wiley & Sons.

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Published in Hotel Housekeeping Management

Chapter 2 Overview of the Housekeeping Department [Details]Price: £5.99
(£5.99 including VAT)
*
Licences / Downloadable file
Paperback format [Details]Price: £37.99Copies / Delivery by post
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