Chapter 2 Re imagining the Green Guest
DOI: 10.23912/9781911635659-5431 | ISBN: 9781911635659 |
Published: February 2023 | Component type: chapter |
Published in: How to Create Sustainable Hospitality | Parent DOI: 10.23912/9781911635659-5276 |
Abstract
The key points of this chapter: Knowledge gaps lead to bad practice. The hospitality sector is hamstrung by a dearth of information and first hand experience. New technology and research can empower us to make smarter long-term choices Tourism can – and should – flip the status quo, creating market demand rather than waiting for it. Sustainable behaviour can enrich guest experience The most valuable research focuses on real-life case studies. What people say and what people do does not always match. The beating heart of sustainable tourism is real-world behaviours All guests are potential green guests. Typecasting people is counterproductive, leading to faulty assumptions and a false sense that ‘green’ guests are a niche market
Sample content
Contributors
- Christopher Warren, Griffith University (author) https://orcid.org/0000-0001-5782-2548
For the source title:
- Christopher Warren, Griffith University (author) https://orcid.org/0000-0001-5782-2548
Cite as
Warren, 2023
Warren, C. (2023) "Chapter 2 Re imagining the Green Guest" In: Warren, C. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911635659-5431
References
Barr, S., Shaw, G. & Coles, T. (2011) Times for (Un) sustainability? Challenges and opportunities for developing behaviour change policy. A case study of consumer at home and away. Global Environmental Change, 21, 1234-1244
https://doi.org/10.1016/j.gloenvcha.2011.07.011
Barr, S., Shaw, G., Coles, T., & Prillwitz, J. (2010). 'A holiday is a holiday': practicing sustainability, home and away. Journal of Transport Geography, 18(3), 474-481.
https://doi.org/10.1016/j.jtrangeo.2009.08.007
Becken, S. (2007). Tourists' perception of international air travel's impact on the global climate and potential climate change policies. Journal of Sustainable Tourism, 15(4), 351-368. Blake J, 1999, Overcoming the 'value-action gap' in environmental policy: tensions between national policy and local experience. Local Environment, 4, 257-278
https://doi.org/10.2167/jost710.0
Boland,B., De Smet, A., Palter, R. & Sanghvi, A. (2020) Reimagining the office and work life after Covid-19. McKinsey & Co. www.mckinsey.com/business-functions/organization/our-insights/reimagining-the-office-and-work-life-after-covid-19
Catlin, J. & Wang, Y, (2012). Recycling gone bad: When the option to recycle increases resource consumption. Journal of Consumer Psychology, 23(1), 122-127.
https://doi.org/10.1016/j.jcps.2012.04.001
Cherry, K. (2010) The Everything Psychology Book. F & W Media Inc.,Avon MA, USA.
Cottrell, S. P. (2003). Influence of sociodemographics and environmental attitudes on general responsible environmental behavior among recreational boaters. Environment & Behavior, 35(3), 347-375 Coughlin, J. (May 2018) Greener Than You! Boomers, Gen X & Millennials score themselves on the environment. sheffi.mit.edu/sites/sheffi.mit.edu/files/2018-05/Greener%20Than%20You.pdf
https://doi.org/10.1177/0013916503035003003
DEFRA (Department for Environment, Food and Rural Affairs) (2005) Changing Behaviour Through Policy Making, The Stationery Office, London
Doran, R., & Larsen, S. (2013). Are we all environmental tourists now? The role of biases in social comparison across and within tourists, and their implications. Journal of Sustainable Tourism, 1-14
https://doi.org/10.1080/09669582.2013.836209
Dosa, K. & Rosemary, R. (2019) Making sense of carbon footprint: how carbon literacy and quantitative literacy affects information gathering and decisions-making. Environmental Education Research, 26(3)
https://doi.org/10.1080/13504622.2019.1569205
Dolnicar, S. & Grun, B. (2008). Environmentally friendly behavior: can heterogeneity among individuals and contexts/environments be harvested for improved sustainable management? Environment and Behavior, 41(5), 693-714
https://doi.org/10.1177/0013916508319448
Dovers, S. and Butler, C., (2019). Population and environment: a global challenge. Australian Academy of Science. www.science.org.au/curious/earth-environment/population-environment
Farber, M. (2016) Consumers are now doing most of their shopping online. www.fortune.com
Filimonau, V., Dickson, J. & Robbins (2014). The carbon impact of short-haul tourism: a case study of UK travel to Southern France using life cycle analysis. Journal of Cleaner Production, 64 (1) 628-638
https://doi.org/10.1016/j.jclepro.2013.07.052
Ganglmair-Wooliscroft, A. & Wooliscroft, B. (2016) Ethical holiday behavior, wellbeing and orientations to happiness. Applied Research Quality Life, 11, 83-103
https://doi.org/10.1007/s11482-014-9356-9
Gram-Hanssen, K. (2014). New needs for better understanding of household's energy consumption - behaviour, lifestyle or practices? Architectural Engineering and Design Management, 10(1- 2), 91-107
https://doi.org/10.1080/17452007.2013.837251
Hadjikakou, M., Chenoweth, J. & Miller, G. (2013). Estimating the direct and indirect water use of tourism in the eastern Mediterranean. Journal of Environmental Management, 114, 548-556
https://doi.org/10.1016/j.jenvman.2012.11.002
Hall, K., Guo, J. & C+Chow, C. (2009). The progressive increase of food waste in America and its environmental impact. Plos One. https://doi.org/10.1371/journal.pone.0007940
https://doi.org/10.1371/journal.pone.0007940
Investec (2019) Interviewed by Webb, J. Today, BBC Radio 4, 15 October, www.bbc.co.uk/programmes/m0009b2p
Juvan, E. Dolnicar, S. (2014a). The attitude-behaviour gap in sustaianble tourism. Annals of Tourism Research, 48, 76-95
https://doi.org/10.1016/j.annals.2014.05.012
Juvan, E. Dolnicar., S. (2014b). Can tourists easily choose a low carbon footprint vacation? Journal of Sustainable Tourism, 22(2), 175-194
https://doi.org/10.1080/09669582.2013.826230
Kennedy, E., Beckley, T., McFarlane, B. & Nadeau, S. (2009). Why we don't "walk the talk": understanding the environmental values/behaviour gap in Canada. Human Ecology Review, 16(2), 151-160.
Lexico (2021) Hobson's Choice. www.lexico.com/definition/hobson%27s_choice
Lindenberg, S. & Steg, L. (2007). Normative, gain and hedonic goal frames guiding enviornmental behaviour. Journal of Social Issues, 63(1), 117-137
https://doi.org/10.1111/j.1540-4560.2007.00499.x
Lorenzoni, I., Nicholson-Cole, S., & Whitmarsh, L. (2007). Barriers perceived to engaging with climate change among the UK public and their policy implications. Global Environmental Change, 17(3-4), 445-459
https://doi.org/10.1016/j.gloenvcha.2007.01.004
McGrath, M. (2021). Climate change: Polls show rising demand for government action. BBC News, 29 October: www.bbc.com/news/science-environment-59067471 [Accessed 31st October 2021]
Miller, G., Rathouse, K., Scarles, C., Holmes, K., & Tribe, J. (2010). Public understanding of sustainable tourism. Annals of Tourism Research, 37(3), 627-645.
https://doi.org/10.1016/j.annals.2009.12.002
National Geographic (2014). National Geographic/GlobeScan study reveals increased concern about environment. EurekAlert! AAAS. https://www.eurekalert.org/news-releases/820033
Netherlands Bureau of Statistics (2018) More people find the environmental highly polluted. www.cbs.nl/en-gb/news/2018/37/more-people-find-the-environment-highly-polluted
Nimri, R., Patiar, A. & Kensbrock, S. (2017) A green step forward: Eliciting consumers' purchasing decisions regarding green hotel accommodation in Australia. Journal of Hospitality and Tourism Management, 33, 43-50
https://doi.org/10.1016/j.jhtm.2017.09.006
Nisa, C., Varum C. & Botelho, A. (2017) Promoting sustainable hotel guest behavior: a systematic review and meta-analysis. Cornell Hospitality Quarterly, 58(4), 354-363
https://doi.org/10.1177/1938965517704371
Røpke, I., Christensen, T. & Jensen, J. (2010). Information and communication technologies - A new round of household electrification. Energy Policy, 38(4), 1764-1773
https://doi.org/10.1016/j.enpol.2009.11.052
Saad, L. (2019). Americans as concerned as ever about global warming. Gallup, 25 March. https://news.gallup.com/poll/248027/americans-concerned-ever-global-warming.aspx
Shove, E. (2010). Beyond the ABC: climate change policy and theories of social change. Environment and Planning A, 42(6), 1273-1285
https://doi.org/10.1068/a42282
Sorrell, S. (2007). The Rebound Effect: UK Energy Research Centre.
Semuels, A. (2018) We are all accumulating mountains of things. The Atlantic. www.theatlantic. com/technology/archive/2018/08/online-shopping-and-accumulation-of-junk/567985/
Stoll-Kleemann, S., O'Riordan,T. & Jaeger, C. (2001) The psychology of denial concerning climate mitigation measures: evidence from Swiss focus groups. Global Environmental Change, 11, 107-117
https://doi.org/10.1016/S0959-3780(00)00061-3
Sydney Water (2022). Safe drinking water. www.sydneywater.com.au/water-the-environment/how-we-manage-sydneys-water/safe-drinking-water.html
UNDP (2021). The People's Cliamte Vote. www.undp.org/content/undp/en/home/librarypage/climate-and-disaster-resilience-/The-Peoples-Climate-Vote-Results.html
Warren, C. (2012). Positive Aspirers. A test study of Sydney resident' level of aspiration to select responsible accommodation. International Centre for Responsible Tourism. Leeds Metropolitan Unversity.
Warren,C. (2015) Resource use of guests. H. Goodwin (Ed). Responsible Tourism. World Travel Market, London. 6th November.
Warren, C., & Coghlan, A. (2016). Using character-based activities to design pro-environmental behaviours into the tourist experience. Anatolia, 1-13. doi:10.1080/13032917.2016.1217893
https://doi.org/10.1080/13032917.2016.1217893
Warren, C., Becken & Coghlan, A. (2017) Accommodation in Australia. Journal of Hospitality and Tourism Management, 33, 43-50
https://doi.org/10.1016/j.jhtm.2017.09.006
World Travel & Tourism Council (2019). WTTC calls for commitment to sector-wide climate neutrality by 2050. wttc.org/news-article/wttc-calls-for-commitment-to-sector-wide-climateneutrality- by-2050 Young, A. (n.d.). Game theory: prisoners' dilemma. LabSpace. Retrieved 6th March 2014, from http://labspace.open.ac.uk/mod/oucontent/view.php?id=426560§ion=1.1.1