Chapter 3 Crisis communication
DOI: 10.23912/9781911635703-4426 | ISBN: 9781911635703 |
Published: August 2020 | Component type: chapter |
Published in: COVID-19 and Travel | Parent DOI: 10.23912/9781911635703-4387 |
Abstract
An advertising campaign from Marketing Greece during the COVID-19 pandemic urged international travelers to “#staysafe†during the difficult times, while images of the idyllic Greek Islands allowed viewers to continue to dream and plan an escape to the stunningly beautiful country of Greece. Clever, one might think, sharing the message with the international tourist that better days are surely coming, while urging them to stay safe in the meantime. Yet some suggested that promoting tourism during the pandemic was borderline irresponsible (Spinks, 2020). In fact, quite a few destinations even campaigned against tourism – Visit Wales, for example, urged travelers to stay away. How should the travel industry have responded to this crisis? What was the correct tone of message? And what would persuade travelers to venture out of their homes once the coast was clear? This chapter will explore such issues, in addition to examining internal communications strategies employed by the industry during the pandemic.
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- Dr Simon Hudson, University of South Carolina, USA (Author)
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- Dr Simon Hudson, University of South Carolina, USA (Author)
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Hudson, 2020
Hudson, D.S. (2020) "Chapter 3 Crisis communication" In: Hudson, D.S. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911635703-4426
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