HOME | CHECKOUT | ABOUT | FAQ | CONTACT US |
 
Welcome Guest [create an account] or log-in:
email
password

Chapter 1 Learning from Events Mismanagement

DOI: 10.23912/9781915097101-5231

ISBN: 9781915097101

Published: May 2022

Component type: chapter

Published in: Events Mismanagement

Parent DOI: 10.23912/9781915097101-4980

10.23912/9781915097101-5231

Abstract

peaking to his son after a cataclysmic fire destroyed much of Thomas Edison’s life’s work, the prolific inventor famously said: “There is great value in disaster. All our mistakes are burned up. Thank God we can start anew.” (Clemmer, 1999: 94) This quote on coping with failure is one of many to offer inspiration during dif- ficult times. Indeed, any number of entrepreneurs, leaders or captains of industry say the foundation of their success was a positive attitude to failure. There can be no doubt that there is much to learn from mistakes, mishaps, failures, and disasters. In fact, it would be very bad management not to seek to do so. Whilst learning from failure is a fundamental aspect of lifelong learning, it should also be a basic tenet of good management. Therefore, this chapter aims to do three things. First, it explores the nature of management learning within the context of learning from failure. Second, it examines the range of management disciplines, approaches, and techniques which event managers might use to help them avoid failures. Third, it addresses each of these within the context of events management failures. This chapter is thus designed to both underpin the case studies presented throughout the book, and to help inform the reader’s understanding and application of the lessons to be learned.

Sample content

Click here to download PDF

Contributors

  • Phil Higson, Chester Business School (author)

For the source title:

Cite as

Higson, 2022

Higson, P. (2022) "Chapter 1 Learning from Events Mismanagement" In: Brown, T., Higson, P. & Gaston, L. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781915097101-5231

References

Anfield, J. (2007) People and error: 'human factors' principles in safety critical industries. Organization Development Journal, 25 (4), 39-47.

Bladen, C., Kennell, J., Abson, E., & Wilde, N. (2012) Events Management: An Introduction, Oxon: Routledge.

https://doi.org/10.4324/9780203852972

Bledow, R., Carette, B., Kuehnel, J. & Pittig, D. (2017) Learning from others' failures: The effectiveness of failure stories for managerial learning, Academy of Management Learning and Education, 16 (1), 39-53. https://ink.library.smu.edu.sg/lkcsb_research_all/16

https://doi.org/10.5465/amle.2014.0169

Bowdin, G., Allen, J., O'Toole, W., Harris, R. & McDonnell, I. (2011) Events Management, 3rd edn, Oxford: Elsevier.

https://doi.org/10.4324/9780080964317

Brown, S. (2014) Emerging professionalism in the event industry: a practitioner's perspective. Event Management, 18 (1), 15-24

https://doi.org/10.3727/152599514X13883555341760

Brown, T. & Stokes, P. (2021), Events management as a community of practice, Journal of Hospitality and Tourism Insights, 4 (2), 224-242. https://doi.org/10.1108/JHTI-09-2020-0157

https://doi.org/10.1108/JHTI-09-2020-0157

Buswell, J., Williams, C., Donne, K. & Sutton, C. (2017) Service Quality in Leisure, Events, Tourism and Sport, 2nd edn, Wallingford: CABI

https://doi.org/10.1079/9781780645445.0000

Cannon, M. & Edmondson, A. (2005) Failing to learn and learning to fail (intelligently): how great organizations put failure to work to innovate and improve, Long Range Planning, 38 (3), 299-319.

https://doi.org/10.1016/j.lrp.2005.04.005

Carlsen, J., Andersson, T. D., Ali-Knight, J., Jaeger, K. & Taylor, R. (2010) Festival management innovation and failure, International Journal of Event and Festival Management, 1 (2), 120-131. http://dx.doi.org.ezproxyd.bham.ac.uk/10.1108/1785295 1011056900

https://doi.org/10.1108/17852951011056900

Catalano, A.S., Redford, K., Margoluis, R. & Knight, A.T. (2018) Black swans, cognition, and the power of learning from failure, Conservation Biology, 32 (3), 584-596. https://doi.org/10.1111/cobi.13045

https://doi.org/10.1111/cobi.13045

Christensen, C. M. & Carlile, P. R. (2009) Course research: Using the case method to build and teach management theory, Academy of Management Learning & Education, 8 (2) 240- 251

https://doi.org/10.5465/amle.2009.41788846

Clemmer, J. (1999) Growing the Distance: Timeless principles for personal, career, and family success, Canada: TCG Press

Clayton, D. (2020) Knowledge management in events, in Page, S. and Connell, J. (eds.) The Routledge Handbook of Events, 2nd edn, London: Routledge.

https://doi.org/10.4324/9780429280993-28

Dahl, J. & Werr, A. (2017) Learning from failures: Are individuals willing to share their mistakes, and how can this be encouraged by organizations?, Stockholm School of Economics. Available at: https://www.hhs.se/en/research/sweden-through-the-crisis/learning-from-failures/

Dahlin, K., Chuang, Y. & Roulet, T. (2017) Opportunity, motivation, and ability to learn from failures and errors: Review, synthesis, and ways to move forward, Academy of Management Annal, 12 (1). https://doi.org/10.5465/annals.2016.0049

https://doi.org/10.5465/annals.2016.0049

Desai, V., Maslach, D. & Madsen, P. (2020) Organizational learning from failure: present theory and future inquiries, in L. Argote and J. Levine, The Oxford Handbook of Group and Organizational Learning, Oxford: Oxford University Press

Discenza, R. & Forman, J. (2007) Seven causes of project failure: how to recognize them and how to initiate project recovery, Paper presented at PMI® Global Congress 2007- North America, Atlanta, GA. Newtown Square, PA: Project Management Institute.

Dowson, R. & Bassett, D. (2018) Event Planning and Management, 2nd edn, London: Kogan Page.

Edmondson, A. (2011) Strategies for learning from failure, Harvard Business Review. https://hbr.org/2011/04/strategies-for-learning-from-failure

Edmondson, A. (2018) The Fearless Organization: Creating psychological safety in the workplace for learning, innovation, and growth, Hoboken, NJ: Wiley.

El Kashef, T. (2015) What is the value of event management education? The views of six industry practitioners, Event Management, 19 (1), 1-13. https://doi.org/10.3727/152 599515X14229071392828

https://doi.org/10.3727/152599515X14229071392828

Ellis S. (2012) Learning from errors: the role of after-event reviews. In: Bauer J. & Harteis C. (eds) Human Fallibility. Professional and Practice-based Learning, Dordrecht: Springer, pp 215-232

https://doi.org/10.1007/978-90-481-3941-5_13

Ellis, S., Mendel, R. & Nir, M. (2006) Learning from successful and failed experience: the moderating role of kind of after-event review, The Journal of Applied Psychology, 91 (3), 669-680. EMBOK. (n.d.) Embok Model, EMBOK.org. https://www.embok.org/index.php/embok-model [Accessed: 28 August, 2021]

https://doi.org/10.1037/0021-9010.91.3.669

Eraut, M. (1998) Learning in the workplace, Research Summary for the House of Commons.

Getz, D. (2002) Why festivals fail, Event Management, 7 (4,) 209-219(11). DOI: https://doi. org/10.3727/152599502108751604

https://doi.org/10.3727/152599502108751604

Hayes, J. (2018). The Theory and Practice of Change Management, 5th edn, London: Palgrave.

https://doi.org/10.1057/978-1-352-00132-7

Higson, P. & Sturgess, A. (2021) Learning Quotes, The Happy Manager. https://the- happy-manager.com/tip/learning-quotes/[Accessed: 15 July, 2021]

Higson, P. & Sturgess, A. (2014) Uncommon Leadership: How to build competitive advantage by thinking differently. London: Kogan Page

Horton, A. (2019) Fyre review - viral festival disaster relived in shocking Netflix documentary, The Guardian. https://www.theguardian.com/culture/2019/jan/14/fyre-netflix-documentary-festival-disaster-review

Kim, Y., & Kaewnuch, K. (2018) Finding the gaps in event management research: a descriptive meta-analysis, Event Management, 22 (3), 453-467. https://doi.org/10.3727 /152599518X15258922919408

https://doi.org/10.3727/152599518X15258922919408

Kolb, D. (1984) Experiential learning, Englewood Cliffs, NJ: Prentice-Hall.

Kolb A.Y. & Kolb D.A. (2012) Experiential learning spiral, In: Seel N.M. (ed) Encyclopedia of the Sciences of Learning. Boston, MA: Springer. https://doi. org/10.1007/978-1-4419-1428-6_227

https://doi.org/10.1007/978-1-4419-1428-6_231

Labib, A. (2014) Learning from Failures: Decision Analysis of Major Disasters, Oxford: Butterworth Heinemann.

Labib, A. (2015) Learning (and unlearning) from failures: 30 years on from Bhopal to Fukushima an analysis through reliability engineering techniques, Process Safety and Environmental Protection, 97, 80-90.

https://doi.org/10.1016/j.psep.2015.03.008

Labib, A. & Read, M. (2015) A hybrid model for learning from failures: The Hurricane Katrina disaster, Expert Systems with Applications, 42, 7869-7881. Liston P., Kay, A., Cromie, S., McDonald, N., Kavanagh, B., Cooke, R. & Walter, P. (2017) Transferring learning across safety-critical industries In: MacLachlan M. (eds) Maritime Psychology, Switzerland: Springer, pp 49-68

https://doi.org/10.1007/978-3-319-45430-6_3

Lock, D. (2013) Project Management, 10th edn, London: Kogan Page

McCall, M. (2004). Leadership development through experience, Academy of Management Executive, 18 (3), 127-130. https://doi:10.5465/AME.2004.14776183

https://doi.org/10.5465/ame.2004.14776183

Madsen, P. M., & Desai, V. (2010). Failing to learn? the effects of failure and success on organizational learning in the global orbital launch vehicle industry. Academy of Management Journal, 53(3), 451-476. Retrieved from http://WOS:000279600500002

https://doi.org/10.5465/amj.2010.51467631

Masterman, G. (2014) Strategic Sports Event Management, 3rd edn, London: Routledge.

https://doi.org/10.4324/9780203114674

Meredith, J., Shafer, S. & Mantel, S. (2017) Project Management: A Strategic Managerial Approach, 10th edn, New York: John Wiley & Sons

Mullins, L. & McLean, J. (2019) Organisational Behaviour in the Workplace, 12th edn, Harlow: Pearson Education.

Mumford, A. (1987) Helping managers learn to learn: using learning styles and learning biography, Journal of Management Development, 6 (5), 49-60.

https://doi.org/10.1108/eb051659

Nordvall, A. & Heldt, T. (2017) Understanding hallmark event failure: a case study of a Swedish music festival, International Journal of Event and Festival Management, 8 (2), 172-185. https://doi.org/10.1108/IJEFM-11-2015-0043

https://doi.org/10.1108/IJEFM-11-2015-0043

Pollack, J., Helm, J. & Adler, D. (2018) What is the Iron Triangle, and how has it changed?, International Journal of Managing Projects in Business, 11 (2), 527-547. https://doi.org/10.1108/IJMPB-09-2017-0107

https://doi.org/10.1108/IJMPB-09-2017-0107

Prestoungrange, G. (2002) 'Why do managers learn best at work?', International Journal of Contemporary Hospitality Management, 14 (7), 328-333. https://doi. org/10.1108/09596110210440611

https://doi.org/10.1108/09596110210440611

Rami, U. & Gould, C. (2016) From a 'culture of blame' to an encouraged 'learning from failure culture'. Business Perspectives and Research, 4 (2), 161-168. https://doi. org/10.1177/2278533716642651

https://doi.org/10.1177/2278533716642651

Reid, S. & Arcodia, C. (2002) Understanding the role of the stakeholder in event management, Journal of Sport & Tourism, 7 (3), 20-22. DOI: 10.1080/10295390208718726

https://doi.org/10.1080/10295390208718726

Schein, E. & Schein, P. (2016) Organizational Culture and Leadership, 5th edn, New York: John Wiley and Sons

Shone, A. & Parry, B. (2019) Successful Event Management: A Practical Handbook, 5th edn, Andover: Cengage Learning EMEA.

Silvers, J. (2008) Risk Management for Meetings and Events, Oxford: Butterworth-Heinemann.

https://doi.org/10.1016/B978-0-7506-8057-8.50009-2

Silvers, J., Bowdin, G., O'Toole, W. & Nelson, K. (2005) Towards an international Event Management Body of Knowledge (EMBOK), Event Management, 9 (4), 185-198. https://doi.org/10.3727/152599506776771571

https://doi.org/10.3727/152599506776771571

Stephen, C. & Labib, A. (2018) A hybrid model for learning from failures, Expert Systems with Applications. 93, 212-222. https://doi.org/10.1016/j.eswa.2017.10.031

https://doi.org/10.1016/j.eswa.2017.10.031

Swoboda, B. & Hirschmann, J. (2017) Perceptions and effects of cross-national corporate reputation: The role of Hofstede's cultural value approach, International Marketing Review, 34 (6), 909-944. https://doi.org/10.1108/IMR-08-2016-0154

https://doi.org/10.1108/IMR-08-2016-0154

Syed, M. (2015) Black Box Thinking: The Surprising Truth About Success (and why most people never learn from their mistakes), New York: Portfolio/Penguin.

Van Dyck, C., Frese, M., Baer, M. & Sonnentag, S. (2005) Organizational error management culture and its impact on performance: A two-study replication, The Journal of Applied Psychology, 90 (6), 1228-1240.

https://doi.org/10.1037/0021-9010.90.6.1228

Vogt, J., Leonhardt, J., Koper, B. & Pennig, S. (2010) Human factors in safety and business management, Ergonomics, 53 (2), 149-63. https://doi.org/10.1080/00140130903248801

https://doi.org/10.1080/00140130903248801

Wilhelm, H., Richter, A. & Semrau, T. (2019) Employee Learning from failure: a team-as-resource perspective', Organization Science, 30 (4), 694-714. https://doi. org/10.1287/orsc.2018.1255

https://doi.org/10.1287/orsc.2018.1255

Wills, G. (1993) Your Enterprise School of Management, Bradford: MCB University Press.

https://doi.org/10.1108/02621719310026046

Yuruk-Kayapinar, P. (2020) Basic marketing strategies and marketing mix in small- scale sports events. In A. Fotiadis, & C. Vassiliadis (eds.), Principles and Practices of Small-Scale Sport Event Management, Hershey, PA: IGI Global, pp. 147-173.

https://doi.org/10.4018/978-1-7998-4757-1.ch008

Available

Chapter 1 Learning from Events Mismanagement [Details]Price: USD $7.99*Licences / Downloadable file

Published in Events Mismanagement

Chapter 1 Learning from Events Mismanagement [Details]Price: USD $7.99*Licences / Downloadable file
Paperback format [Details]Price: USD $60.00Copies / Delivery by post
Terms and conditions of purchase | Privacy policy