Chapter 14 The Rooms Division
DOI: 10.23912/9781915097880-5989 | ISBN: 9781915097880 |
Published: April 2025 | Component type: chapter |
Published in: Sustainable Value Creation in Hospitality 2nd edition | Parent DOI: 10.23912/9781915097880-5937 |
Abstract
Depending on the organisational structure of the hotel, the Rooms Division department may or may not include reception, the laundry room, or even the guest service desk, as well as the housekeeping staff. For the sake of this chapter, we will focus on the hotel room itself, the choices that management can take to add value to the triple bottom line, and the behaviour of guests and employees in the physical hotel room. According to Baloglu and Jones (2015: 237), “the industry’s great challenge in energy conservation is the balance between maintaining gracious service and controlling costs”. This statement can actually be applied to any kind of conservation efforts, be it in energy, water, waste or anything else. A balance needs to be struck between providing guests with the comfort they seek in a hotel, and reducing the negative impact on the environment due to the hotel’s operations. The Rooms Division department has some typical sustainability challenges, which will be discussed in the remainder of this chapter.
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Contributors
- Femke Vrenegoor, NHL Stenden University of Applied Sciences (Author) https://orcid.org/0000-0002-6205-0906
For the source title:
- Elena Cavagnaro, NHL Stenden University of Applied Sciences (Editor) https://orcid.org/0000-0002-5347-2509
Cite as
Vrenegoor, 2025
Vrenegoor, F. (2025) "Chapter 14 The Rooms Division" In: Cavagnaro, E. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781915097880-5989
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