Terms and Conditions of Purchase
When Will My Order Arrive?
UK: 5- 7 days
EU Surface: 2-3 weeks
EU Air: 1-2 weeks
Non EU Surface: 2-3 weeks
Non EU Air: 1-2 weeks
Middle East/Africa/Japan Surface: 4- 6 weeks
Middle East/Africa/Japan Air: 2- 3 weeks
These periods do not allow for any customs clearance difficulties that may arise (Non EU countries only) that are beyond our control.
Shipping Rates
For orders up to 15 units:
For multiple copy orders please contact us at customerservice@goodfellowpublishers.com
Taxes and Customs
Taxes: VAT is applicable on postage and electronic products (including CDs) supplied within the EU.
Customs: Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. The charges may be billed directly to the customer by the destination's customs authority, or may be billed to the customer through Goodfellow Publishers. We suggest that you call your local customs office if you would like more information on customs duties in your country.
Our Returns Policy
If you are not completely satisfied with a product purchased from Goodfellow Publishers Ltd., return it within 30 days of receipt for a replacement copy or a full refund. For your protection we recommend that you use a recorded delivery service. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please package the item securely and send it to us with the delivery slip to
Goodfellow Publishers
26 Home Close
Wolvercote
Oxford
OX2 8PS
Tel 07919 576 615
By using our services or purchasing downloaded material from Goodfellow Publishers, including browsing our site, you promise to observe these principles.
Our titles are available for inspection to qualified lecturers for consideration as a course textbook. Please note that inspection copies are not sent out before the month of publication and are sent out at our discretion. In some countries a prepayment (proforma) invoice may be required. To order an inspection copy, please complete the form in the 'Contact Us' section of our website.
Inspection copies are available in either electronic or hard copy formats. In order to provide the fastest possible service and as part of our environmentally friendly publishing policy, we supply all inspection copies as e-versions in the first instance, unless requested otherwise. Please read the terms and conditions below carefully before requesting:
- returned to us in perfect condition. Please package the item securely and send it to us with the delivery slip to:
Goodfellow Publishers
26 Home Close
Wolvercote
Oxford
OX2 8PS
Tel 07919 576 615
- retained free of charge if recommended as a course text and added to a reading list for courses with a minimum of 10 students.
UK: 5- 7 days
EU Surface: 2-3 weeks
EU Air: 1-2 weeks
Non EU Surface: 2-3 weeks
Non EU Air: 1-2 weeks
Middle East/Africa/Japan Surface: 4- 6 weeks
Middle East/Africa/Japan Air: 2- 3 weeks
These periods do not allow for any customs clearance difficulties that may arise (Non EU countries only) that are beyond our control.
Shipping Rates
For orders up to 15 units:
| For delivery to | First item costs | Subsequent items cost an additional | Up to a max charge of |
| UK | £3.95 | £2.95 | £19.75 |
| EU | £6.50 | £5.50 | £32.50 |
| Rest of world | £12.00 | £11.00 | £60.00 |
For multiple copy orders please contact us at customerservice@goodfellowpublishers.com
- Where applicable the above prices include VAT. Delivery will be arranged by Goodfellow Publishers on your behalf. Alternatively you may collect your order by prior arrangement.
Taxes and Customs
Taxes: VAT is applicable on postage and electronic products (including CDs) supplied within the EU.
Customs: Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. The charges may be billed directly to the customer by the destination's customs authority, or may be billed to the customer through Goodfellow Publishers. We suggest that you call your local customs office if you would like more information on customs duties in your country.
Our Returns Policy
If you are not completely satisfied with a product purchased from Goodfellow Publishers Ltd., return it within 30 days of receipt for a replacement copy or a full refund. For your protection we recommend that you use a recorded delivery service. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please package the item securely and send it to us with the delivery slip to
Goodfellow Publishers
26 Home Close
Wolvercote
Oxford
OX2 8PS
Tel 07919 576 615
By using our services or purchasing downloaded material from Goodfellow Publishers, including browsing our site, you promise to observe these principles.
- You promise to respect copyright and otherwise observe the law. That is, you promise to not use the eBook or eChapters that we have supplied as downloads other than on the terms upon which it was supplied to you and for the number of users specified when you purchase the material
- You may view the Goodfellow Publishers Website and its contents using a web browser. You may make copies of portions of this Website solely for your own personal use information, research or study provided that you do not modify the copy from how it appears on the Website and that you include the copyright notice which appears with the material you are copying, on the copy that you make.
- Save for the foregoing, you promise not to reproduce, transmit, make available, adapt, otherwise use any of the material on the site without first obtaining the written permission of Goodfellow Publishers
- Save for the foregoing, you promise not to reproduce, transmit, make available, adapt, modify, frame (by whatever means), link to, forward, create derivative works based upon, distribute, disseminate, sell, publish, sublicense, or in any way make Goodfellow Publishers eBook or eChapter content available to third parties who have not purchased it, or commingle more than 25% of the eBook or eChapter Content you have purchased with other third party content.
- You promise to pay for our products and services. You are required to pay all applicable taxes.
- You promise to provide us with accurate information.
- You promise to keep any eBook or eChapter in the form in which it was supplied to you. We may include other information including information identifying the author, the copyright owner, the buyer or the terms upon which the eBook or eChapter is supplied.. You promise not to circumvent any measures that we have taken to protect the rights in the material that we have supplied, including removing this information or otherwise facilitating an infringement of copyright.
- You promise not to compromise the integrity of our software or systems. That is, you promise not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Goodfellowpublishers.com Website or any of the software that we supply to you for the purposes of providing you with an eBook or eChapter.
Inspection Copy Terms and Procedures
Our titles are available for inspection to qualified lecturers for consideration as a course textbook. Please note that inspection copies are not sent out before the month of publication and are sent out at our discretion. In some countries a prepayment (proforma) invoice may be required. To order an inspection copy, please complete the form in the 'Contact Us' section of our website.
Inspection copies are available in either electronic or hard copy formats. In order to provide the fastest possible service and as part of our environmentally friendly publishing policy, we supply all inspection copies as e-versions in the first instance, unless requested otherwise. Please read the terms and conditions below carefully before requesting:
- An inspection copy of a textbook will only be sent to a lecturer at a college or university who wishes to consider recommending it to his/her students.
- A maximum of three hard copy books will be sent out for 60 days. At the end of that period the book(s) may be either:
- returned to us in perfect condition. Please package the item securely and send it to us with the delivery slip to:
Goodfellow Publishers
26 Home Close
Wolvercote
Oxford
OX2 8PS
Tel 07919 576 615
- retained free of charge if recommended as a course text and added to a reading list for courses with a minimum of 10 students.
- If the book is recommended as a course text, you must complete the textbook questionnaire on the reverse of the invoice, with your course information and return it to us.
- Please also ensure you inform your students usual bookshop of your decision otherwise the books may not be available when they are required.
