Coaching and Mentoring in Tourism, Hospitality and Events

Diana Clayton, Judie M Gannon, Anna Klenert

ISBN: 9781915097743 HBK; 9781915097729 PBK; 9781915097750 eBook

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Coaching and Mentoring in Tourism, Hospitality and Events is a comprehensive exploration of mentoring and coaching and its’ application within the THE industries. From explaining the foundations and theories of coaching and mentoring, it proceeds to analyse the practices and applications in real-life scenarios and sectors within the industry.

It identifies the active roles coaching and mentoring can play in supporting leaders, managers, consultants, and human resource professionals across these diverse and fragmented sectors. Furthermore, it provides expert practical tools and guidance to inform the practice of managing coaching and mentoring relationships with employees, both direct and indirect, in both formal and informal. It explores and discusses issues such as:

How coaching and mentoring are deployed by different sectors of the industry to support staff development and career progression;
The extent coaching and mentoring skills valued as part of leadership qualities in the tourism, hospitality and events sectors;
How coaching and mentoring supports the talent management challenges facing the THE sectors and address inequality and diversity issues;
Using coaching and mentoring to foster sustained competitive advantage in THE organisations.

With an experienced team of contributors, each chapter is written in a user friendly style with pedagogic features such as chapter objectives, vignettes and real life case studies, summaries, and annotated reading lists.

Publication: March 2025

Part One Overview: The Foundations of Coaching and Mentoring; Ch 1 Introduction(The Editors); Ch 2 The Development of Mentoring and Coaching (The Editors); Part Two: Theoretical insights into Coaching and Mentoring in the THE sectors; Ch 3 Exploring Formal and Informal Mentoring Relationships and Programmes in the Tourism and Hospitality Industry (Jenni Jones and Roya Rahimi); Ch 4 Placing the tourist, the guest & the participant: Coaching by embodying and engaging spaces of consumption in THE management simulation. (Desmond Wee and Jutta Waltz); Ch 5 How Mentoring can support learning and development of both the Mentor and Mentee: A practitioner’s casefile review. (Jane Chilman); Ch 6 Strategic Organisational Deployment of Coaching and Mentoring in the THE sectors. (Diana Clayton); Part Three: Coaching and Mentoring Practice in Context; Ch 7 Coaching and Mentoring in THE sectors in International Markets. (Stefanie Eisner); Ch 8 Mentoring Women as a Tool for Confidence, Employability and Progression in the Travel Tourism and Hospitality Industry. (Alessandra Alonso); Ch 9 Mentoring in tourism and hospitality communities Include case study from Oxford Brookes Alumni. (Anna Klenert); Ch 10 Coaching as an Effective Leadership Approach in the Hospitality Industry: Understanding, Realities, and Potential from a Qualified Coaching Perspective. (CD Kotze); Ch 11 Coaching and mentoring within sports and leisure: “Sport is measurable, life is so subjective.” (Claire Stibbon): Part Four: Developing and Researching Coaching and Mentoring in the THE sectors; Ch 12 Developing Coaching and Mentoring Practice in the THE sectors (Judie Gannon and Rachel Wang); Ch 13 Evolving Coaching and Mentoring Research in the THE sectors. (The Editors): Index

About the authors

Diana Clayton PhD, Senior Lecturer, Oxford School of Hospitality Management, Oxford Brookes Business School, Oxford Brookes University, UK; Judie M. Gannon PhD, Senior Lecturer, Human Resource Management/Coaching and Mentoring, International Centre of Coaching and Mentoring Studies, Oxford Brookes University, UK; Anna C. Klenert PhD, Senior Lecturer Hospitality/Leadership and Mentoring, Oxford School of Hospitality Management, Oxford Brookes Business School, Oxford Brookes University, UK