Tourism > customer service

Forthcoming title

Artificial Intelligence in Hospitality and Tourism 359 visits

Applications, Ethics and the Future of Intelligent Service

Pola Wang

ISBN: 9781917433877 HBK; 9781917433884 PBK; 9781917433891 PDF; 9781917433907 EPUB

This comprehensive textbook provides an in-depth exploration of artificial intelligence (AI) and its transformative impact on the hospitality and tourism sectors. Focusing on digital innovation, emerging trends, and responsible enterprise, it equips students with the knowledge and practical insights needed to navigate the evolving service industries shaped by AI technologies.

Now available for purchase!

Tourism's Horizon: Travel for the millions 118462 visits

Jim Butcher

ISBN: 9781917433495 HBK; 9781917433334 PBK; 9781917433358 PDF; 9781917433365 EPUB

Drawing on the work of internationally renowned scholars and experts, this volume provides a provocative, stimulating and challenging exploration of the future of tourism in the context of growing global mobility, environmental challenges, and social shifts.

Now available for purchase!

Customer Service for Hospitality and Tourism 3rd edn 197235 visits

Simon Hudson, Louise Hudson

ISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBook

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted â€“ and thrived - during the COVID-19 pandemic.

Now available for purchase!

Customer Service for Hospitality and Tourism 4th edition 352714 visits

Simon Hudson, Louise Hudson

ISBN: HBK: 9781917433112; PBK:9781917433105; EBOOK: 9781917433129; EPUB 9781917433136

The fourth edition of this book – like those before - is easy to read, very current, and full of references to all the latest research. It contains brand new material on issues surrounding sustainability and AI in the context of customer services.