Hospitality studies
![]() | Now available for purchase! Service Management Principles for Hospitality and Tourism in the Age of Digital Technology 4th edn 34311 visitsJay Kandampully, David Solnet, Anil BilgihanISBN: 9781915097705 PBK; 9781915097712 eBookGuides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. |
![]() | Now available for purchase! Food and Beverage Management 6th edition 48607 visitsFor the hospitality, tourism and event industriesJohn Cousins, David Foskett, David Graham, Amy HollierISBN: 978-1-915097-25-5 HBK; 978-1-915097-26-2 PBK; 978-1-915097-27-9 eBookThis 6th edition has been updated and revised to take account of current trends within education and the HLT industries, including changes brought about by COVID and Brexit, as well the impact of the increasing use kitchen/service robotics, changes to allergen regulations and issues of sustainability and business ethics. |
![]() | Now available for purchase! Sustainable Value Creation in Hospitality 90262 visitsGuests on EarthElena CavagnaroISBN: 9781911396376 HBK; 9781911396383 PBK; 9781911396390 eBookBased on theory and practice it takes the student through the key issues focusing on the hospitality industry, particularly the hotel sector. It analyses environmental, economic and social value in the industry, and what can be done to maximise the good for all the stakeholders in the long term. |
![]() | Now available for purchase! The Story of Hilton Hotels 67808 visits'Little Americas'Barbara CzyżewskaISBN: 9781911396949 HBK; 9781911396956 PBK; 9781911396963 eBookAn informative historical analysis of the development of the company, as well an engaging narrative about Conrad Hilton himself. It analyses some of the key shifts in the area of hotel management including standardisation, asset-light models and delivering the customer experience. |
![]() | Now available for purchase! Service Management Principles for Hospitality and Tourism 35048 visitsJay Kandampully, David SolnetISBN: 9781911635161 PBK; 9781911635178 eBookGuides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience. |
![]() | Now available for purchase! Leadership and Entrepreneurship in the Hospitality Industry 97745 visitsChris Sheppardson with Heather GibsonChris Sheppardson Chess PartnershipISBN: 978-1-906884-48-2 hbk; 978-1-906884-49-9 pbkMany aspire to be leaders and entrepreneurs where they can set the tone of business. This is particularly true in the hospitality industry where entrepreneurship is a dominant force, yet few people understand what it demands to be a leader in the sector |
![]() | Now available for purchase! The Origins of Hospitality and Tourism 147719 visitsKevin D O'GormanISBN: 978-1-906884-08-6'''The Origins of Hospitality and Tourism''' is an exciting new text about the true origins of hospitality and tourism, identifying how an understanding the past can inform modern approaches to hospitality and tourism management. |