Service Management
 | Forthcoming title Unpacking Hospitality Work Realities 10503 visitsInsights and Advocacy from the Global Hospitality Research AllianceDeirdre Curran, Anastasios HadjisolomouISBN: 9781917433204 HBK; 9781917433211 eBOOKThis volume provides evidence-based insights and discussions on today’s workplace realities in the hospitality industry. It uses comparative perspectives and insights from international case studies to illustrate what is wrong, what needs to change, and how change can best be implemented to ensure fair work in hospitality. |
 | Now available for purchase! Service Management Principles for Hospitality and Tourism in the Age of Digital Technology 4th edn 85417 visitsJay Kandampully, David Solnet, Anil BilgihanISBN: 9781915097705 PBK; 9781915097712 eBookGuides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. |
 | Now available for purchase! Food and Beverage Management 6th edition 85968 visitsFor the hospitality, tourism and event industriesJohn Cousins, David Foskett, David Graham, Amy HollierISBN: 978-1-915097-25-5 HBK; 978-1-915097-26-2 PBK; 978-1-915097-27-9 eBookThis 6th edition has been updated and revised to take account of current trends within education and the HLT industries, including changes brought about by COVID and Brexit, as well the impact of the increasing use kitchen/service robotics, changes to allergen regulations and issues of sustainability and business ethics. |
 | Now available for purchase! Service Management Principles for Hospitality and Tourism 61252 visitsJay Kandampully, David SolnetISBN: 9781911635161 PBK; 9781911635178 eBookGuides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience. |
 | Now available for purchase! Introducing Management in a Global Context 107614 visitsRobert MacIntosh, Kevin D O'GormanISBN: Hbk 978-1-910158-47-0; Pbk 978-1-910158-48-7; eBook 978-1-910158-49-4Covering the major management disciplines, Introducing Management in a Global Context provides an introductory overview of key topic areas and to glimpse the latest research in domains such as strategy, technology and change, economics and development, politics and the social world, marketing, ethics and corporate decision making. |
 | Now available for purchase! Food and Drink: the cultural context 172401 visitsEdited by Donald Sloan, Oxford Cultural CollectiveISBN: 978-1-908999-03-0 hardback; 978-1-908999-04-7 paperbackThe first text to provide a comprehensive and academically rigorous introduction to a range of key themes in the field of food, drink and culture. It explores the complex relationships between food and drink, and individuals and society. |
 | Now available for purchase! Principles and Practices of Bar and Beverage Management: The Drinks Handbook 144337 visitsJames MurphyISBN: 978-1-908999-58-0 hbkA comprehensive training guide and authoritative resource essential for all students, bartenders, sommeliers, mixologists, waiters and food and beverage practitioners the world over. All you need know to manage a successful bar business and more! |
 | Now available for purchase! Principles and Practices of Bar and Beverage Management 169183 visitsJames MurphyISBN: 978-1-908999-36-8 hbk; 978-1-908999-37-5 pbkA comprehensive text and resource book designed to explain the latest developments in and new complexities of managing modern bars- be they stand alone or part of larger institutions such as hotels and resorts. |
 | Now available for purchase! Responsible Hospitality 171841 visitsTheory and PracticeRebecca Hawkins, Paulina BohdanowiczISBN: 978-1-906884-42-0 hbk; 978-1-906884-19-2 pbkThe first book to bring together environmental theory and the responsible hospitality debate to define how far the industry has gone and what is left to achieve. It provides a genuine critique of the range of methods that have been developed by to address |
 | Now available for purchase! Responsible Sales and Service of Alcohol 85663 visitsfor the tourism, hospitality and retail industriesJames MurphyISBN: 978-1-910158-18-0 HbkExplains the complexities of alcohol and its' sale and supply, and examines the wide range of inter-related associated topics connected to the wider tourism, hospitality and retail industries. |
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