Hospitality Case Studies
 | Forthcoming title Unpacking Hospitality Work Realities 36455 visitsInsights and Advocacy from the Global Hospitality Research AllianceDeirdre Curran, Anastasios HadjisolomouISBN: 9781917433204 HBK; 9781917433211 eBOOKThis volume provides evidence-based insights and discussions on today’s workplace realities in the hospitality industry. It uses comparative perspectives and insights from international case studies to illustrate what is wrong, what needs to change, and how change can best be implemented to ensure fair work in hospitality. |
 | Now available for purchase! Sustainable Value Creation in Hospitality 2nd edition 13864 visitsGuests on EarthElena CavagnaroISBN: 9781915097880 PBK; 9781917433075 HBK; 9781917433082 E-book PDF; 9781917433099 ePUBBased on theory and practice it takes the student through the key issues focusing on the hospitality industry, particularly the hotel sector. It analyses environmental, economic and social value in the industry, and what can be done to maximise the good for all the stakeholders in the long term. |
 | Forthcoming title Artificial Intelligence (AI) in Tourism, Hospitality and Events 15566 visitsRevolutionising ExperiencesRoya Rahimi, Nikolaos Stylos, Eva M. Navarro-López, Prashant PillaiISBN: 9781915097859 HBK; 9781915097842 PBK; 9781911635529 eBookProvides in-depth insights, practical examples and best practices in the fields of tourism, hospitality and events. It goes beyond theoretical concepts and to explore the real-world implementation of AI technologies, highlighting their potential impact and benefits within the industry. |
 | Now available for purchase! Service Management Principles for Hospitality and Tourism in the Age of Digital Technology 4th edn 110532 visitsJay Kandampully, David Solnet, Anil BilgihanISBN: 9781915097705 PBK; 9781915097712 eBookGuides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. |
 | Now available for purchase! How to Buy and Manage Your Own Hotel 139633 visits4th editionMiles Quest, Peter NannestadISBN: 978-1-910158-21-0 hbk; 978-1-910158-22-7 pbk; 978-1-910158-23-4 eBookA clear toolkit and action plan for those looking to make the leap to buying their own hotel, from getting the initial finances in place, to successful marketing techniques and staffing issues |
 | Now available for purchase! Entrepreneurship in Hospitality and Tourism 138196 visitsA Global PerspectiveMaureen Brookes, Levent AltinayISBN: 978-1-910158-27-2 hbk; 978-1-910158-28-9 pbkA new and definitive overview of the vital role and effective practice of entrepreneurship in one of the most dynamic industry sectors in the world. |
 | Now available for purchase! Leadership and Entrepreneurship in the Hospitality Industry 153158 visitsChris Sheppardson with Heather GibsonChris Sheppardson Chess PartnershipISBN: 978-1-906884-48-2 hbk; 978-1-906884-49-9 pbkMany aspire to be leaders and entrepreneurs where they can set the tone of business. This is particularly true in the hospitality industry where entrepreneurship is a dominant force, yet few people understand what it demands to be a leader in the sector |
 | Now available for purchase! Contemporary Cases Online 206579 visitsAn innovative, up to date and stimulating collection of case studies for all your learning, teaching and research needs.Editors in chief: Dr Alan Fyall and Dr Brian GarrodISBN: CCOContemporary Cases Online''' provides critical case studies that are original, flexible, challenging, controversial and research-informed, driven by the needs of teaching and learning. |
 | Now available for purchase! Customer Service for Hospitality and Tourism 4th edition 15872 visitsSimon Hudson, Louise HudsonISBN: HBK: 9781917433112; PBK:9781917433105; EBOOK: 9781917433129; EPUB 9781917433136The fourth edition of this book – like those before - is easy to read, very current, and full of references to all the latest research. It contains brand new material on issues surrounding sustainability and AI in the context of customer services. |