covid
 | Now available for purchase! Customer Service for Hospitality and Tourism 3rd edn 89820 visitsSimon Hudson, Louise HudsonISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBookA fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic. |
 | Now available for purchase! Contemporary Tourism Fifth edition 69713 visitsan international approachChris Cooper, Michael HallISBN: 978-1-915097-16-3 HBK; 978-1-915097-17-0 PBK; 978-1-915097-18-7 eBookA new and refreshing approach to the study of tourism, looking at the far reaching effects that the COVID pandemic has had on the industry and how it has been forced to change, or not, subsequently. |
 | Now available for purchase! COVID-19 and Travel 81029 visitsImpacts, responses and outcomesSimon HudsonISBN: 9781911635703 HBK; 9781911635710 PBK; 9781911635727 eBookExamines how this crisis unfolded and its devasting impacts on the travel, tourism and hospitality industries. Packed with international case studies, it takes the reader from the very outset of the crisis, how the industry reacted and its message to the market, through to its impacts and a possible future. |
 | Now available for purchase! Virtual Events Management 82994 visitsTheory and Methods for Event Management and TourismTim Brown, Claire DrakeleyISBN: 978-1-915097-03-3 HBK; 978-1-915097-04-0 PBK; 978-1-915097-05-7 eBookThe COVID-19 pandemic and resulting lockdowns has seen a boom in the occurrence of virtual events. Virtual Events Management is a unique text as it looks at events from both a live event, virtual event and hybrid perspective. |