Chapter 10 Formal and informal knowledge sharing rituals Queensland Music Festival
Published: April 2023
Component type: chapter
Published in: Cases For Event Management and Event Tourism
Parent DOI: 10.23912/978-1-915097-34-7-5386
Knowledge management is a particular issue in events and festivals due to the temporary, stressful and pulsating nature of these types of organisations, where knowledge needs to be created and shared quickly and efficiently, as well as documented and stored for the future. Using the Queensland Music Festival as a best practice example, the purpose of this case study is to help the learner identify and analyse formal and informal knowledge management rituals that enabled staff members to share not only what they know, but also the more tacit know-how and specific ‘ways things are done’ within the organisation.
- Raphaela Stadler, Management Center Innsbruck (Author) https://orcid.org/0000-0002-3517-8138
For the source title:
- Vassilios Ziakas (Editor) https://orcid.org/0000-0002-1501-7863
- Donald Getz, University of Queensland (Editor) https://orcid.org/0000-0001-5562-8012
Stadler, R. (2023) "Chapter 10 Formal and informal knowledge sharing rituals Queensland Music Festival" In: Ziakas, V. & Getz, D. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/978-1-915097-34-7-5410
Clayton, D. (2020). Knowledge management in events. In S. J. Page & J. Connell (Eds.), The Routledge Handbook of Events (2nd ed., pp. 442-456). London and New York: Routledge.
Dalkir, K. (2017). Knowledge Management in Theory and Practice (3rd ed.). Cambridge, Massachusetts and London, England: MIT press.
Hanlon, C., & Cuskelly, G. (2002). Pulsating Major Sport Event Organizations: A Framework for Inducting Managerial Personnel. Event Management, 7(4), 231-243.
Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge Management in Organizations - A Critical Introduction (4th ed.). Oxford: Oxford University Press.
Islam, G., & Zyphur, M. J. (2009). Rituals in organizations: A review and expansion of current theory. Group & Organization Management, 34(1), 114-139.
Nonaka, I., & Takeuchi, H. (1995). The Knowledge Creating Company - How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.
Orlikowski, W. J. (2002). Knowing in Practice: Enacting a Collective Capability in Distributed Organizing. Organization Science, 13(3), 249-273.
Ragsdell, G., Espinet, E. O., & Norris, M. (2014). Knowledge management in the voluntary sector: a focus on sharing project know-how and expertise. Knowledge Management Research & Practice, 12(4), 351-361.
Smith, A. C. T., & Stewart, B. (2011). Organizational rituals: Features, functions and mechanisms. International Journal of Management Reviews, 13(2), 113-133.
Stadler, R. (2021). Knowledge Management in Event Organisations, Oxford: Goodfellow Publishers.
Stadler, R., & Fullagar, S. (2016). Appreciating formal and informal knowledge transfer practices within creative festival organizations. Journal of Knowledge Management, 20(1), 146-161.
Toffler, A. (1990). Future Shock. New York: Bantam Books.