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Hotel Housekeeping Management 23662 visits

Changing trends and developments

Jayanti Jayanti

ISBN: 9781911635543 hbk; 9781911635550 pbk; 9781911635567 eBook

A comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques.

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Service Management Principles for Hospitality and Tourism in the Age of Digital Technology 4th edn 14295 visits

Jay Kandampully, David Solnet, Anil Bilgihan

ISBN: 9781915097705 PBK; 9781915097712 eBook

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

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The Story of Hilton Hotels 53078 visits

'Little Americas'

Barbara Czyżewska

ISBN: 9781911396949 HBK; 9781911396956 PBK; 9781911396963 eBook

An informative historical analysis of the development of the company, as well an engaging narrative about Conrad Hilton himself. It analyses some of the key shifts in the area of hotel management including standardisation, asset-light models and delivering the customer experience.

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Essential Financial Techniques for Hospitality Managers 2edn 58308 visits

A practical approach

Cathy Burgess

ISBN: 978-1-908999-97-9 pbk; 978-1-908999-98-6 eBook

Second edition of this a user friendly and hands-on introduction to finance and accounting in the hospitality industry. This fully revised and updated edition is a must-have text for all students and practitioners, enabling them to put their learning into practice to achieve immediate results.

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Leadership and Entrepreneurship in the Hospitality Industry 87003 visits

Chris Sheppardson with Heather Gibson

Chris Sheppardson Chess Partnership

ISBN: 978-1-906884-48-2 hbk; 978-1-906884-49-9 pbk

Many aspire to be leaders and entrepreneurs where they can set the tone of business. This is particularly true in the hospitality industry where entrepreneurship is a dominant force, yet few people understand what it demands to be a leader in the sector


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