Hotel
 | Now available for purchase! Hotel Housekeeping Management 10683 visitsChanging trends and developmentsJayanti JayantiISBN: 9781911635543 hbk; 9781911635550 pbk; 9781911635567 eBookA comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques. |
Now available for purchase! Service Management Principles for Hospitality and Tourism in the Age of Digital Technology 4th edn 199 visitsJay Kandampully, David SolnetISBN: 9781915097705 PBK; 9781915097712 eBookGuides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. |
 | Now available for purchase! The Story of Hilton Hotels 39242 visits'Little Americas'Barbara CzyżewskaISBN: 9781911396949 HBK; 9781911396956 PBK; 9781911396963 eBookAn informative historical analysis of the development of the company, as well an engaging narrative about Conrad Hilton himself. It analyses some of the key shifts in the area of hotel management including standardisation, asset-light models and delivering the customer experience. |
 | Now available for purchase! Essential Financial Techniques for Hospitality Managers 2edn 51319 visitsA practical approachCathy BurgessISBN: 978-1-908999-97-9 pbk; 978-1-908999-98-6 eBookSecond edition of this a user friendly and hands-on introduction to finance and accounting in the hospitality industry. This fully revised and updated edition is a must-have text for all students and practitioners, enabling them to put their learning into practice to achieve immediate results. |
 | Now available for purchase! Leadership and Entrepreneurship in the Hospitality Industry 78609 visitsChris Sheppardson with Heather GibsonChris Sheppardson Chess PartnershipISBN: 978-1-906884-48-2 hbk; 978-1-906884-49-9 pbkMany aspire to be leaders and entrepreneurs where they can set the tone of business. This is particularly true in the hospitality industry where entrepreneurship is a dominant force, yet few people understand what it demands to be a leader in the sector |