HOME | CHECKOUT | ABOUT | FAQ | CONTACT US |
 
Welcome Guest [create an account] or log-in:
email
password

Chapter 9 Managing Quality

DOI: 10.23912/978-1-910158-47-0-2809

ISBN: 978-1-910158-47-0

Published: September 2015

Component type: chapter

Published in: Introducing Management in a Global Context

Parent DOI: 10.23912/978-1-910158-47-0-2734

10.23912/978-1-910158-47-0-2809

Abstract

Sample content

Click here to download PDF

Contributors

  • Jiju Antony, Heriot-Watt University (Author)

For the source title:

Cite as

Antony, 2015

Antony, J. (2015) "Chapter 9 Managing Quality" In: MacIntosh, R. & O'Gorman, K.D. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/978-1-910158-47-0-2809

References

Ahire, S. L., Golhar, D. Y. and Waller, M. A. (1996), Development and validation of TQM implementation constructs, Decision Sciences, 27(1), 23-56. https://doi.org/10.1111/j.1540-5915.1996.tb00842.x

Al-Najem, M., Dhakal, H., Labib, A. and Bennett, N. (2013), Lean readiness level within Kuwaiti manufacturing industries, International Journal of Lean Six Sigma, 4(3), pp. 280-320. https://doi.org/10.1108/IJLSS-05-2013-0027

Angel, D.C. and Pritchard, C. (2008), Where 'Six Sigma' went wrong, Transport Topics, June, p. 5

Antony, J. (2013),What does the future hold for quality professionals in organisations of the twenty-first century?, The TQM Journal, 25(6), 677-685 https://doi.org/10.1108/TQM-07-2013-0079

Antony, J. (2015),The ten commandments of quality: a performance perspective, International Journal of Productivity and Performance Management, 64(5), 723-735 https://doi.org/10.1108/IJPPM-10-2014-0167

Azis, Y. and Osada, H. (2010), Innovation in management system by Six Sigma: an empirical study of world-class companies, International Journal of Lean Six Sigma, 1(3), 172-190. https://doi.org/10.1108/20401461011074991

Barnhart, S. (2011), Why organizations struggle to sustain a continuous improvement culture, available at: www.peoriamagazines.com(accessed June 2015).

Bhasin, S. (2012). An appropriate change strategy for lean success, Management Decision, 50(3), 439-458. https://doi.org/10.1108/00251741211216223

Bigliazzi, M., Spaans, C., Dunuad, M and Juran, J.M. (1995), A history of managing for quality, Quality Progress, 28(8), 125-129.

Boer, H. and Gertsen, F. (2003), From continuous improvement to continuous innovation, a retro-perspective, International Journal of Technology Management, 26(8), 805-827. https://doi.org/10.1504/IJTM.2003.003391

Breyfogle, F. III. (2005), 21 common problems (and what to do about them), ASQ Six Sigma Forum Magazine, 4(4), 35-37.

BSI(1995), Quality Management and Quality Assurance – Vocabulary, BSI, London, UK

BSI (2000), Quality Management Systems: Fundamentals and Vocabulary, BSI, London, UK

Candido, C.J.F. and Santos, S.P. (2011). Is TQM more difficult to implement than other transformational strategies? Total Quality Management and Business Excellence, 22(12), 1139-1164. https://doi.org/10.1080/14783363.2011.625185

Chen, M. and Lyu, J. (2009), A Lean Six-Sigma approach to touch panel quality improvement, Production Planning & Control, 20(5), 445-454. https://doi.org/10.1080/09537280902946343

Choi, T.Y. and Eboch, K. (1998), The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction, Journal of Operations Management, 17(1), 59-75. https://doi.org/10.1016/S0272-6963(98)00031-X

Cudney, E. and Elrod, C. (2011), A comparative analysis of integrating lean concepts into supply chain management in manufacturing and service industries, International Journal of Lean Six Sigma, 2(1), 5-22. https://doi.org/10.1108/20401461111119422

Dale, B., Van der Wiele, T. and Iwaaarden, J. (eds), (2007), Managing Quality, Blackwell Publishing Ltd., Oxford, UK

Fitzpatrick, D. and Looney, M. (2004), A roadmap to greater efficiency in aerospace operations through Six Sigma and Lean, available at: http://docserver.emeraldinsight.com (accessed 10 June 2015).

Garvin, D. (1993), Building a learning organisation, Harvard Business Review, July-August, 78-91.

Garvin, D.A., Edmondson, A.C. and Gino, F. (2008), Is yours a learning organisation?, Harvard Business Review, March, 109-116.

Gijo, E. V. (2011), 11 ways to sink your Six Sigma project, ASQ Six Sigma Forum Magazine, 11(1), 27-29.

Hahn, G. J. and Doganaksoy, N. (2011), The challenge to long-term improvement, ASQ Six Sigma Forum Magazine, 10(4), 4-5.

Harari, O. (1993), Ten reasons why TQM does not work, Management Review, 82(1,) 33-38.

Hariharan, A. (2006), CEO's guide to Six Sigma success, ASQ Six Sigma Forum Magazine, 5(3), 16-25.

Hastie, T., Tibshirani, R., Friedman, J. (2009). The Elements of Statistical Learning (2nd ed.), Springer. https://doi.org/10.1007/978-0-387-84858-7

Horner, M. (1997). Leadership theory: past, present and future. Team Performance Management: An International Journal, 3(4), 270-287. doi: 10.1108/13527599710195402 https://doi.org/10.1108/13527599710195402

Jeyaraman, K. and Teo, L. K. (2010), A conceptual framework for critical success factors of lean Six Sigma, International Journal of Lean Six Sigma, 1(3), 191-215. https://doi.org/10.1108/20401461011075008

Kornfeld, B. and Kara, S. (2013), Selection of Lean and Six Sigma projects in industry, International Journal of Lean Six Sigma, 4(1), 4-16. https://doi.org/10.1108/20401461311310472

Kubiak T M. (2011), Six Sigma in the 21st century, ASQ Six Sigma Forum Magazine, 11(1), 7-7.

McLean, R., Antony, J. and Dahlgaard, J. (2015), Failure of continuous improvement initiatives in manufacturing environments: A systematic review of the evidence, Total Quality Management and Business Excellence (to be published online in July 2015).

Oakland, J.S. and Tanner, S.J. (2007). A new framework for managing change, TQM Journal, 19(6), 572-588. https://doi.org/10.1108/09544780710828421

Powell, T. C. (1995), Total quality management as competitive advantage: A review and empirical study, Strategic Management Journal, 16, 15-37. https://doi.org/10.1002/smj.4250160105

Salah S, Rahim A, and Carretero J. (2010) The integration of Six Sigma and Lean Management, International Journal of Lean Six Sigma, 1(3), 249-274. https://doi.org/10.1108/20401461011075035

Shih, L.C. and Gurnani, H. (1997), Global quality management programmes: how to make their implementation more effective and less culture dependent, Total Quality Management and Business Excellence, 8(1), 15-31. https://doi.org/10.1080/09544129710413

Snee, R. D. (2010), Lean Six Sigma – getting better all the time, International Journal of Lean Six Sigma, 1(1), 9-29. https://doi.org/10.1108/20401461011033130

Soltani, E., Pei-Chun, L. and Gharneh, N. S. (2005), Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management, Total Quality Management and Business Excellence, 16(8-9), 1009-1021. https://doi.org/10.1080/14783360500163201

Sterman, J. D., Repenning, N. P. and Kofman, F. (1997), Unanticipated side effects of successful quality programs, Management Science, 43(4), 503-520. https://doi.org/10.1287/mnsc.43.4.503

Timans W., Antony J., Ahaus K. and Solingen R. (2012), Implementation of Lean Six Sigma in small and medium-sized manufacturing enterprises in the Netherlands, Journal of Operational Research Society, 63, 339-353. https://doi.org/10.1057/jors.2011.47

Vinodh, S., Kumar, S.V. and Vimal, K.E.K. (2012), Implementing Lean Sigma in an Indian rotary switches manufacturing organisation, Production Planning & Control, 25(4), 1-15.

Yeung, A. C. L., Cheng, T. C. E. and Lai, K. (2006), An operational and institutional perspective on total quality management, Production and Operations Management, 15(1), 156-170.

Zbaracki, M. J. (1998). The rhetoric and reality of total quality management. Administrative Science Quarterly, 43(3), 602-636. https://doi.org/10.2307/2393677

Available

Chapter 9 Managing Quality [Details]Price: £4.99*Licences / Downloadable file

Published in Introducing Management in a Global Context

Chapter 9 Managing Quality [Details]Price: £4.99*Licences / Downloadable file
Paperback format [Details] Available as an inspection copyPrice: £36.99Copies / Delivery by post
Terms and conditions of purchase | Privacy policy