Browsing customer service pages - Goodfellow Publishers
HOME | CHECKOUT | ABOUT | FAQ | CONTACT US |
 
Welcome Guest [create an account] or log-in:
email
password

customer service

Now available for purchase!

Customer Service for Hospitality and Tourism 3rd edn 7543 visits

Simon Hudson, Louise Hudson

ISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBook

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.

Forthcoming title

Optimising Tourism and Hospitality with Artificial and Emotional Intelligences 147 visits

Catherine Prentice

ISBN: 978-1-915097-42-2 hbk; 978-1-915097-43-9 eBook

The first book to look at both AI and EI as integrated phenomena as applied to both to the tourism and hospitality sectors.


Terms and conditions of purchase | Privacy policy