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Hospitality > Tourism

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Customer Service for Hospitality and Tourism 3rd edn 7461 visits

Simon Hudson, Louise Hudson

ISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBook

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.

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Smart Cities and Tourism 9282 visits

Co-creating experiences, challenges and opportunities

Dimitrios Buhalis, Babak Taheri, Roya Rahimi

ISBN: 9781915097088 HBK; 9781915097095 eBook

This edited volume provides a new insight for the current issues and opportunities in smart cities and related concepts in the next generation of urban evolution.

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Events Management 6709 visits

Principles and Practice 4th edition

Razaq Raj, Tahir Rashid

ISBN: 9781915097194 PBK; 9781915097217 HBK; 9781915097200 eBook

Fully revised and updated and includes two new chapters. Packed with case studies, both in-text and online, it takes the reader through the whole process of events management.

Forthcoming title

Virtual Events Management 4696 visits

Theory and Methods for Event Management and Tourism

Tim Brown, Claire Drakeley

ISBN: 978-1-915097-03-3 HBK; 978-1-915097-04-0 PBK; 978-1-915097-05-7 eBook

The COVID-19 pandemic and resulting lockdowns has seen a boom in the occurrence of virtual events. Virtual Events Management is a unique text as it looks at events from both a live event, virtual event and hybrid perspective.

Forthcoming title

Optimising Tourism and Hospitality with Artificial and Emotional Intelligences 136 visits

Catherine Prentice

ISBN: 978-1-915097-42-2 hbk; 978-1-915097-43-9 eBook

The first book to look at both AI and EI as integrated phenomena as applied to both to the tourism and hospitality sectors.

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Interpretation and Tour Leadership 7492 visits

Principles and Practices of Tour Guiding

Nimit Chowdhary, Monika Prakash

ISBN: 9781911635956 HBK; 9781911635963 PBK; 9781911635970 eBook 10.23912/9781911635956-4986 DOI

With a practical hands-on focus, it guides the reader through the key roles and responsibilities of a tour guide from interpretation techniques, leading visitors in difference scenarios, dealing tricky situations to setting up a tour guiding business.

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Researching Tourism, Leisure and Hospitality for Dissertations and Theses 2nd edition 6154 visits

Peter Mason

ISBN: 9781915097002 HBK;9781915097019 PBK; 9781915097026 eBook

A unique text that takes away the stress, worry and confusion by providing a step-by-step, user friendly guide to all you need to know to successfully research and compile your dissertation or thesis

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Reimagining and Reshaping Events 12227 visits

Theoretical and practical perspectives

Jeffrey Wrathall, Effie Steriopoulos

ISBN: 9781911635871 HBK; 9781911635888 PBK; 9781911635895 eBook

A unique and user-friendly text which advances managerial views on how the event industry is transforming. Packed with international real-life case studies and examples, it contextualises theory and illustrates how the industry has had to adapt whilst still considering key technological and sustainability issues.

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The Sharing Economy and the Tourism Industry 9038 visits

Perspectives, Opportunities and Challenges

Roya Rahimi, Babak Taheri, Dimitrios Buhalis

ISBN: 9781915097064 HBK; 9781915097071 eBook; DOI10.23912/9781915097064-4970

The sharing economy is at the centre of current debates involving new technologies, sustainability, big data and stakeholder engagement. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field.

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Wellness Management in Hospitality and Tourism 4146 visits

Bendegul Okumus, Heather Linton Kelly

ISBN: 978-1-915097-24-8 HBK; 978-1-915097-22-4PBK; 978-1-915097-23-1 eBook 978-1-915097-37-8 ePUB

The first text that studies the science behind the trends and look at every aspect of wellness across the tourism and hospitality industries. It provides students with the skills and knowledge to become a leader in the development of this new wave of exciting, nutritious, safe and profitable wellness products, services and practices.


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