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Smart Cities and Tourism

Co-creating experiences, challenges and opportunities

Dimitrios Buhalis, Babak Taheri, Roya Rahimi

ISBN: 9781915097088 HBK; 9781915097095 eBook
DOI: 10.23912/9781915097088-4973


About this book | Table of contents | About the authors | Sample files | Buy now
Smart cities are places where services and networks are made more efficient with use of different types of electronic methods and digital solutions for the advantage of its locals and businesses. The gathered information and big data are then used to manage assets, resources, and services efficiently to improve the operations across the city. Smartness is about networks of interconnected entities that collaborate to develop the collective competitiveness of the ecosystem. Smart Cities and Tourism: Co-creating experiences, challenges and opportunities provides new insights into the current issues, opportunities, and concepts for the next generation of urban evolution.

The smart cities of tomorrow engage locals, visitors, governments and businesses in an intelligent, collaborative and connected ecosystem. Smart tourism integrates the entire tourism ecosystem and supports the value cocreation for all stakeholders. To this end, this book, with its three parts and 12 chapters, provides a comprehensive understanding of city services, as well as evaluating the local and visitor experience, and investigating how ‘smartness’ creates liveable environments, business solutions and tourism innovations.

With international contributions from well-respected and international academics, it brings state-of-art knowledge on marketing management (and related areas such as urban studies) from a new modern perspective within the smart cities. Via academic research and international case studies, it discusses issues such as:

• Smart cities
• The evolution of the smart city
• Smart tourist destinations
• Smart trends in the tourism and hospitality industry
• Smart sports in smart cities
• Smart cities towards the quality of life of residents

It serves as a crucial reference point for smart city researchers, scholars, students and practitioners by offering new insights and stimulating potential future research.

Dimitrios Buhalis is Professor at the Bournemouth University Business School, UK and Visiting Professor at the School of Hotel and Tourism Management at The Hong Kong Polytechnic University, SAR, China.

Babak Taheri is Professor of Marketing in Nottingham Business School, Nottingham Trent University, UK and Visiting Professor at several universities e.g., Aberdeen University (UK)and WSB University in Gdańsk (Poland).

Roya Rahimi is a Reader in Marketing and Leisure Management at the University of Wolverhampton, Business School, UK. She is the associate editor for Tourism Management Perspective Journal and UoA 17 REF coordinator at the University of Wolverhampton.


Publication due: Nov 2022

Table of contents

Introduction (Dimitrios Buhalis, Babak Taheri and Roya Rahimi); Part 1: Smart Cities: Concepts and Issues: Ch 1 Smart cities’ digital transformation (Ekaterina Glebova and Wojciech Lewicki); Ch 2 Smart technology trends in the tourism and hospitality industry (Evrim Çeltek); Ch 3 From Smart City 1.0 to Smart City 3.0: Deep understanding of the smart cities concept and evolution (Diogo Correia and Leonor Teixeira); Ch 4 Smart sports in smart cities (Ekaterina Glebova and Michel Desbordes); Part II: Smart Tourism and Smart Tourists: Ch 5 Advances in smart destination management and public governance: Tourism innovation ecosystems for digital transformation (Carlos Romero-Dexeus, Aurkene Alzua-Sorzabal, Diana Gómez-Bruna, Fran¬cisco Femenia-Serra and Edurne Vidal López-Tormos); Ch 6 Smart tourists in smart cities (Tomáš Gajdošík); Ch 7 Co-creating and co-destructing personalised experiences through smart tourism (Katerina Volchek, Dimitrios Buhalis and Rob Law); Part III: Smart Cities and Smart Tourism Destinations: Ch 8 Smart city or smart tourism destination? The formation of smart Ljubljana in Slovenia (Abbie-Gayle Johnson and Jillian M. Rickly); Ch 9 Tourism destination metagovernance and smart governance in Milan, Italy (Alberto Amore, Pavlos Arvanitis, Francesca d’Angella and Manuela De Carlo); Ch 10 Smart model of sustainable tourism development: Lessons from Madeira Island, Portugal (Luiz Pinto Machado and António Manuel Martins de Almeida); Ch 11 Smart City strategy as a means to improve residents’ quality of life: The Case of Barranco,Lima, Peru (Otto Regalado-Pezúa, Luis Felipe Galarza Cerf and Leonardo Toro); Ch 12 Smart tourism destinations: Europe’s smartest and most visited cities (Kadir Çakar); Conclusion (Dimitrios Buhalis, Babak Taheri and Roya Rahimi); Index

Table of contents

Introduction (Dimitrios Buhalis, Babak Taheri and Roya Rahimi); Part 1: Smart Cities: Concepts and Issues: Ch 1 Smart cities’ digital transformation (Ekaterina Glebova and Wojciech Lewicki); Ch 2 Smart technology trends in the tourism and hospitality industry (Evrim Çeltek); Ch 3 From Smart City 1.0 to Smart City 3.0: Deep understanding of the smart cities concept and evolution (Diogo Correia and Leonor Teixeira); Ch 4 Smart sports in smart cities (Ekaterina Glebova and Michel Desbordes); Part II: Smart Tourism and Smart Tourists: Ch 5 Advances in smart destination management and public governance: Tourism innovation ecosystems for digital transformation (Carlos Romero-Dexeus, Aurkene Alzua-Sorzabal, Diana Gómez-Bruna, Fran¬cisco Femenia-Serra and Edurne Vidal López-Tormos); Ch 6 Smart tourists in smart cities (Tomáš Gajdošík); Ch 7 Co-creating and co-destructing personalised experiences through smart tourism (Katerina Volchek, Dimitrios Buhalis and Rob Law); Part III: Smart Cities and Smart Tourism Destinations: Ch 8 Smart city or smart tourism destination? The formation of smart Ljubljana in Slovenia (Abbie-Gayle Johnson and Jillian M. Rickly); Ch 9 Tourism destination metagovernance and smart governance in Milan, Italy (Alberto Amore, Pavlos Arvanitis, Francesca d’Angella and Manuela De Carlo); Ch 10 Smart model of sustainable tourism development: Lessons from Madeira Island, Portugal (Luiz Pinto Machado and António Manuel Martins de Almeida); Ch 11 Smart City strategy as a means to improve residents’ quality of life: The Case of Barranco,Lima, Peru (Otto Regalado-Pezúa, Luis Felipe Galarza Cerf and Leonardo Toro); Ch 12 Smart tourism destinations: Europe’s smartest and most visited cities (Kadir Çakar); Conclusion (Dimitrios Buhalis, Babak Taheri and Roya Rahimi); Index

About the authors

Dimitrios Buhalis is Professor at the Bournemouth University Business School, UK and Visiting Professor at the School of Hotel and Tourism Management at The Hong Kong Polytechnic University, SAR, China.

Babak Taheri is Professor of Marketing in Nottingham Business School, Nottingham Trent University, UK and Visiting Professor at several universities e.g., Aberdeen University (UK)and WSB University in Gdańsk (Poland).

Roya Rahimi is a Reader in Marketing and Leisure Management at the University of Wolverhampton, Business School, UK. She is the associate editor for Tourism Management Perspective Journal and UoA 17 REF coordinator at the University of Wolverhampton.

Table of contents

Introduction (Dimitrios Buhalis, Babak Taheri and Roya Rahimi); Part 1: Smart Cities: Concepts and Issues: Ch 1 Smart cities’ digital transformation (Ekaterina Glebova and Wojciech Lewicki); Ch 2 Smart technology trends in the tourism and hospitality industry (Evrim Çeltek); Ch 3 From Smart City 1.0 to Smart City 3.0: Deep understanding of the smart cities concept and evolution (Diogo Correia and Leonor Teixeira); Ch 4 Smart sports in smart cities (Ekaterina Glebova and Michel Desbordes); Part II: Smart Tourism and Smart Tourists: Ch 5 Advances in smart destination management and public governance: Tourism innovation ecosystems for digital transformation (Carlos Romero-Dexeus, Aurkene Alzua-Sorzabal, Diana Gómez-Bruna, Fran¬cisco Femenia-Serra and Edurne Vidal López-Tormos); Ch 6 Smart tourists in smart cities (Tomáš Gajdošík); Ch 7 Co-creating and co-destructing personalised experiences through smart tourism (Katerina Volchek, Dimitrios Buhalis and Rob Law); Part III: Smart Cities and Smart Tourism Destinations: Ch 8 Smart city or smart tourism destination? The formation of smart Ljubljana in Slovenia (Abbie-Gayle Johnson and Jillian M. Rickly); Ch 9 Tourism destination metagovernance and smart governance in Milan, Italy (Alberto Amore, Pavlos Arvanitis, Francesca d’Angella and Manuela De Carlo); Ch 10 Smart model of sustainable tourism development: Lessons from Madeira Island, Portugal (Luiz Pinto Machado and António Manuel Martins de Almeida); Ch 11 Smart City strategy as a means to improve residents’ quality of life: The Case of Barranco,Lima, Peru (Otto Regalado-Pezúa, Luis Felipe Galarza Cerf and Leonardo Toro); Ch 12 Smart tourism destinations: Europe’s smartest and most visited cities (Kadir Çakar); Conclusion (Dimitrios Buhalis, Babak Taheri and Roya Rahimi); Index

About the authors

Dimitrios Buhalis is Professor at the Bournemouth University Business School, UK and Visiting Professor at the School of Hotel and Tourism Management at The Hong Kong Polytechnic University, SAR, China.

Babak Taheri is Professor of Marketing in Nottingham Business School, Nottingham Trent University, UK and Visiting Professor at several universities e.g., Aberdeen University (UK)and WSB University in Gdańsk (Poland).

Roya Rahimi is a Reader in Marketing and Leisure Management at the University of Wolverhampton, Business School, UK. She is the associate editor for Tourism Management Perspective Journal and UoA 17 REF coordinator at the University of Wolverhampton.

Sample files


Chapter 1.pdf
Chapter 2.pdf
Chapter 3.pdf
Chapter 4.pdf
Chapter 5.pdf
Chapter 6.pdf
Chapter 7.pdf
Chapter 8.pdf
Chapter 9.pdf
Chapter 10.pdf
Chapter 11.pdf
Chapter 12.pdf
Contents, copyright and cover.pdf

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