Hospitality > covid
Now available for purchase!
Customer Service for Hospitality and Tourism 3rd edn 8986 visits
Simon Hudson, Louise Hudson
ISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBook
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
Virtual Events Management 5908 visits
Theory and Methods for Event Management and Tourism
Tim Brown, Claire Drakeley
ISBN: 978-1-915097-03-3 HBK; 978-1-915097-04-0 PBK; 978-1-915097-05-7 eBook
The COVID-19 pandemic and resulting lockdowns has seen a boom in the occurrence of virtual events. Virtual Events Management is a unique text as it looks at events from both a live event, virtual event and hybrid perspective.