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Hospitality studies

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Service Management Principles for Hospitality and Tourism in the Age of Digital Technology 4th edn 14341 visits

Jay Kandampully, David Solnet, Anil Bilgihan

ISBN: 9781915097705 PBK; 9781915097712 eBook

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

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Food and Beverage Management 6th edition 30081 visits

For the hospitality, tourism and event industries

John Cousins, David Foskett, David Graham, Amy Hollier

ISBN: 978-1-915097-25-5 HBK; 978-1-915097-26-2 PBK; 978-1-915097-27-9 eBook

This 6th edition has been updated and revised to take account of current trends within education and the HLT industries, including changes brought about by COVID and Brexit, as well the impact of the increasing use kitchen/service robotics, changes to allergen regulations and issues of sustainability and business ethics.

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Sustainable Value Creation in Hospitality 74646 visits

Guests on Earth

Elena Cavagnaro

ISBN: 9781911396376 HBK; 9781911396383 PBK; 9781911396390 eBook

Based on theory and practice it takes the student through the key issues focusing on the hospitality industry, particularly the hotel sector. It analyses environmental, economic and social value in the industry, and what can be done to maximise the good for all the stakeholders in the long term.

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The Story of Hilton Hotels 53091 visits

'Little Americas'

Barbara Czyżewska

ISBN: 9781911396949 HBK; 9781911396956 PBK; 9781911396963 eBook

An informative historical analysis of the development of the company, as well an engaging narrative about Conrad Hilton himself. It analyses some of the key shifts in the area of hotel management including standardisation, asset-light models and delivering the customer experience.

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Service Management Principles for Hospitality and Tourism 27160 visits

Jay Kandampully, David Solnet

ISBN: 9781911635161 PBK; 9781911635178 eBook

Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.

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Leadership and Entrepreneurship in the Hospitality Industry 87016 visits

Chris Sheppardson with Heather Gibson

Chris Sheppardson Chess Partnership

ISBN: 978-1-906884-48-2 hbk; 978-1-906884-49-9 pbk

Many aspire to be leaders and entrepreneurs where they can set the tone of business. This is particularly true in the hospitality industry where entrepreneurship is a dominant force, yet few people understand what it demands to be a leader in the sector

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The Origins of Hospitality and Tourism 137590 visits

Kevin D O'Gorman

ISBN: 978-1-906884-08-6

'''The Origins of Hospitality and Tourism''' is an exciting new text about the true origins of hospitality and tourism, identifying how an understanding the past can inform modern approaches to hospitality and tourism management.


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