Hospitality > Tourism Case Studies

Forthcoming title

Unpacking Hospitality Work Realities 32160 visits

Insights and Advocacy from the Global Hospitality Research Alliance

Deirdre Curran, Anastasios Hadjisolomou

ISBN: 9781917433204 HBK; 9781917433211 eBOOK

This volume provides evidence-based insights and discussions on today’s workplace realities in the hospitality industry. It uses comparative perspectives and insights from international case studies to illustrate what is wrong, what needs to change, and how change can best be implemented to ensure fair work in hospitality.

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Emerging Trends in Consumer Behaviour in the Service Sector 128561 visits

Saloomeh Tabari, Nazan Colmekcioglu, Wei Chen

ISBN: Hardback: 9781915097620; Paperback: 9781915097637; eBook: 9781915097644; DOI: 10.23912/9781915097644-5756

A fresh and comprehensive perspective on current and innovative topics related to consumer preferences, attitudes, perceptions and reactions in service industries. It delves into the impact of contemporary trends and emerging technology, by providing a holistic view on the future of the trends and behaviour within the service sector.

Forthcoming title

Sustainable Value Creation in Hospitality 2nd edition 5450 visits

Guests on Earth

Elena Cavagnaro

ISBN: 9781915097880 PBK; 9781917433075 HBK; 9781917433082 E-book

Based on theory and practice it takes the student through the key issues focusing on the hospitality industry, particularly the hotel sector. It analyses environmental, economic and social value in the industry, and what can be done to maximise the good for all the stakeholders in the long term.

Forthcoming title

Artificial Intelligence (AI) in Tourism, Hospitality and Events 9018 visits

Revolutionising Experiences

Roya Rahimi, Nikolaos Stylos, Eva M. Navarro-López, Prashant Pillai

ISBN: 9781915097859 HBK; 9781915097842 PBK; 9781911635529 eBook

Provides in-depth insights, practical examples and best practices in the fields of tourism, hospitality and events. It goes beyond theoretical concepts and to explore the real-world implementation of AI technologies, highlighting their potential impact and benefits within the industry.

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Focus On Festivals 180999 visits

Contemporary European case studies and perspectives

Chris Newbold, Christopher Maughan, Jennie Jordan, Franco Bianchini

ISBN: 978-1-910158-15-9 HBK; 978-1-910158-16-6 PBK

A powerful and unique case-study focused, theoretically rigorous and pan-European approach to our most ubiquitous cultural phenomena - festivals.

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Contemporary Cases in Sport Volume 1 146466 visits

edited by Alan Fyall and Brian Garrod

ISBN: 978-1-908999-21-4 hbk

Examines 12 international cases under the sections of policy and politics, impacts and legacy, and identity and experiences.

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Contemporary Cases Online 199630 visits

An innovative, up to date and stimulating collection of case studies for all your learning, teaching and research needs.

Editors in chief: Dr Alan Fyall and Dr Brian Garrod

ISBN: CCO

Contemporary Cases Online''' provides critical case studies that are original, flexible, challenging, controversial and research-informed, driven by the needs of teaching and learning.

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Customer Service for Hospitality and Tourism 4th edition 10003 visits

Simon Hudson, Louise Hudson

ISBN: HBK: 9781917433112; PBK:9781917433105; EBOOK: 9781917433129

The fourth edition of this book – like those before - is easy to read, very current, and full of references to all the latest research. It contains brand new material on issues surrounding sustainability and AI in the context of customer services.