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Reputation and Image Recovery for the Tourism Industry

DOI: 10.23912/9781911396673-3803

ISBN: 9781911396673

Published: July 2019

Component type: book



Via real life cases studies it contextualises the relevant theories on tourism, marketing and communication, and unpacks examples of best practice to illustrate how carefully managed response strategies can ensure the future survival of an organisation.

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  • Gabby Walters, Tourism Discipline, School of Business, University of Queensland, St Lucia, QLD (Editor)
  • Judith Mair, Associate Professor, UQ Business School, University of Queensland, Australia (Editor)

Cite as

Walters & Mair, 2019

Walters, G. & Mair, J. (2019) Reputation and Image Recovery for the Tourism Industry. Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911396673-3803


Chapter 1 Introduction (Mair & Walters)

Chapter 2 Theoretical foundations for the study of image and reputational management in tourism and hospitality (Walters & Mair)

Chapter 3 The road to recovery Reimagining Kaikoura after a natural disaster (Fountain & Cradock-Henry)

Chapter 4 Reputation and image recovery from the Great East Japan Earthquake A long journey with high hopes (Sano)

Chapter 5 Hope for Haiti How media narratives can transform a destination in despair (Wise)

Chapter 6 Tourism and terrorism The determinants of destination resilience and the implications for destination image (Benjamin, Lapointe & Sarrasin)

Chapter 7 When two worlds collide Branding industrial destinations (Lai & Walters)

Chapter 8 Rubbish and reputation How unsustainable waste management impacts tourism (Miller & Howell)

Chapter 9 Reputation and perceived resilience in developing countries bidding for major sports events (Shipway & Miles)

Chapter 10 E communication in crisis communication Best practice for tourism destination management organizations (Capriello & Splendiani)

Chapter 11 Managing the reputation of cruise lines in times of crisis A review of current practices (Liu-Lastres & Johnson)

Chapter 12 Managing media sensationalism in the event of an airline disaster (Delmo & Chaidaroon)

Chapter 13 Service failures as triggers of superior brand evaluations (Hutzinger & Weitzl)


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