Hospitality
 | Now available for purchase! Profit Planning 3/e EXTENDED EDITION 123417 visitsfor hospitality and tourismPeter HarrisISBN: 978-1-908999-60-3 hbk; 978-1-908999-61-0 pbkA complete guide to using key managerial accounting techniques for planning, controlling and improving profitability at the business property level - the “cutting-edge†of routine decision making. |
 | Now available for purchase! Emerging Trends in Consumer Behaviour in the Service Sector 58666 visitsSaloomeh Tabari, Nazan Colmekcioglu, Wei ChenISBN: Hardback: 9781915097620; Paperback: 9781915097637; eBook: 9781915097644 DOI: 10.23912/Hardback-5756A fresh and comprehensive perspective on current and innovative topics related to consumer preferences, attitudes, perceptions and reactions in service industries. It delves into the impact of contemporary trends and emerging technology, by providing a holistic view on the future of the trends and behaviour within the service sector. |
 | Forthcoming title Coaching and Mentoring in Tourism, Hospitality and Events 40496 visitsDiana Clayton, Judie M Gannon, Anna KlenertISBN: 9781915097743 HBK; 9781915097729 PBK; 9781915097750 eBookA comprehensive exploration of mentoring and coaching and its’ application within the THE industries. |
 | Now available for purchase! Event Communication 93056 visitsTheory and Methods for Event Management and TourismBarbara MazzaISBN: 9781915097538 HBK; 9781915097545 PBK; 9781915097552 eBookEffective communication is vital in event management. '''Event Communication: Theory and Methods for Event Management''' focuses attention on communication studies as applied to Event Management, through the whole event management process. |
 | Now available for purchase! Hotel Housekeeping Management 52997 visitsChanging trends and developmentsJayanti JayantiISBN: 9781911635543 hbk; 9781911635550 pbk; 9781911635567 eBookA comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques. |
 | Now available for purchase! Food and Beverage Management 6th edition 66041 visitsFor the hospitality, tourism and event industriesJohn Cousins, David Foskett, David Graham, Amy HollierISBN: 978-1-915097-25-5 HBK; 978-1-915097-26-2 PBK; 978-1-915097-27-9 eBookThis 6th edition has been updated and revised to take account of current trends within education and the HLT industries, including changes brought about by COVID and Brexit, as well the impact of the increasing use kitchen/service robotics, changes to allergen regulations and issues of sustainability and business ethics. |
 | Now available for purchase! Customer Service for Hospitality and Tourism 3rd edn 73822 visitsSimon Hudson, Louise HudsonISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBookA fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic. |
 | Now available for purchase! Smart Cities and Tourism 91949 visitsCo-creating experiences, challenges and opportunitiesDimitrios Buhalis, Babak Taheri, Roya RahimiISBN: 9781915097088 HBK; 9781915097095 eBookThis edited volume provides a new insight for the current issues and opportunities in smart cities and related concepts in the next generation of urban evolution. |
 | Now available for purchase! Events Management 81507 visitsPrinciples and Practice 4th editionRazaq Raj, Tahir RashidISBN: 9781915097194 PBK; 9781915097217 HBK; 9781915097200 eBookFully revised and updated and includes two new chapters. Packed with case studies, both in-text and online, it takes the reader through the whole process of events management. |
 | Now available for purchase! Interpretation and Tour Leadership 66298 visitsPrinciples and Practices of Tour GuidingNimit Chowdhary, Monika PrakashISBN: 9781911635956 HBK; 9781911635963 PBK; 9781911635970 eBook 10.23912/9781911635956-4986 DOIWith a practical hands-on focus, it guides the reader through the key roles and responsibilities of a tour guide from interpretation techniques, leading visitors in difference scenarios, dealing tricky situations to setting up a tour guiding business. |
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