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The Story of Hilton Hotels 28816 visits

'Little Americas'

Barbara Czyżewska

ISBN: 9781911396949 HBK; 9781911396956 PBK; 9781911396963 eBook

An informative historical analysis of the development of the company, as well an engaging narrative about Conrad Hilton himself. It analyses some of the key shifts in the area of hotel management including standardisation, asset-light models and delivering the customer experience.

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How to Buy and Manage Your Own Hotel 53005 visits

4th edition

Miles Quest, Peter Nannestad

ISBN: 978-1-910158-21-0 hbk; 978-1-910158-22-7 pbk; 978-1-910158-23-4 eBook

A clear toolkit and action plan for those looking to make the leap to buying their own hotel, from getting the initial finances in place, to successful marketing techniques and staffing issues

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Club Management 33689 visits

The management of private membership clubs

Clayton Barrows, Michael Robinson

ISBN: 9781911635062 HBK; 9781911635079 PBK; 9781911635086 eBook

The first text to provide comprehensive coverage of three major types of clubs: country clubs, city clubs and yacht clubs, and others (e.g. racquet clubs, university clubs), and to explain the similarities and differences in their management and marketing.

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Service Management Principles for Hospitality and Tourism 11747 visits

Jay Kandampully, David Solnet

ISBN: 9781911635161 PBK; 9781911635178 eBook

Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.

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Talent Management in Hospitality and Tourism 44654 visits

Susan Horner

ISBN: 978-1-910158-66-1 HBK; 978-1-910158-67-8 PBK; 978-1-910158-68-5 eBook

Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective.

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International Spa Management 44386 visits

Principles and practice

Sarah Rawlinson, Tim Heap

ISBN: 978-1-910158-69-2 HBK; 978-1-910158-70-8 PBK; 978-1-910158-71-5 eBook

A sound and thorough guide for all future spa managers looking at all aspects on the successful running of a spa facility.

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Youth Employment in Tourism and Hospitality 57487 visits

A critical review

Andreas Walmsley

ISBN: 978-1-910158-36-4 hbk; 978-1-910158-37-1 pbk

The first comprehensive overview of key concepts, theories and knowledge relating to youth employment in the Tourism and Hospitality sectors.

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Technology and Events 45896 visits

How to create engaging events

Vanessa Martin, Luiz Cazarré

ISBN: 978-1-910158-19-7 hbk; 978-1-910158-25-8 pbk

Explores the use of technology to improve results on all kinds of events from initial planning stages, right through to post event debriefing.

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Entrepreneurship in Hospitality and Tourism 57777 visits

A Global Perspective

Maureen Brookes, Levent Altinay

ISBN: 978-1-910158-27-2 hbk; 978-1-910158-28-9 pbk

A new and definitive overview of the vital role and effective practice of entrepreneurship in one of the most dynamic industry sectors in the world.

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Researching Tourism, Leisure and Hospitality for your Dissertation 81036 visits

Peter Mason

ISBN: 978-1-908999-90-0 HBK; 978-1-908999-91-7 PBK

A unique text that takes away the stress, worry and confusion by providing a step-by-step, user friendly guide to all you need to know to successfully research and compile your dissertation


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