Customer Service for Hospitality and Tourism 3rd edn
Published: March 2022
Component type: book
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
- Dr. Simon Hudson, University of South Carolina (Author)
- Louise Hudson, Freelance Journalist (Author)
Hudson & Hudson, 2022
Hudson, D.S. & Hudson, L. (2022) Customer Service for Hospitality and Tourism 3rd edn. Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781915097132-5067